Casino Services Rep

Westgate Resorts•Las Vegas, NV

11d•Onsite

About The Position

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. General Summary Of Duties: Contact inactive casino customers via telephone in an effort to secure current and future reservations. Coordinate reservations, accommodations, limousine service and other amenities as required by guest. Assist the Casino Hosts and issue comps.

Requirements

Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.
Ability to relate to all levels of management, employees and guests in verbal/written form.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.
Ability to deal with a number of problems requiring initiative and good judgement.
Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgement and adapt instructions/directions from one assignment to another.
Ability to read, write, speak and understand the English language to read safety and/or caution notices.
Ability to read, write, speak and understand the English language to complete job requirements and communicate with other employees.
Mathematical skills necessary to verify/balance reports, comps and perform calculations.
Ability to access and input information using a moderately complex computer system.
Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding, plans, policy or procedures.
Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Responsibilities

Provide “guest” satisfaction through assistance, directions, and information within guidelines.
Take action based on standard procedures, previous experience and good judgement, to meet all deadlines.
Document and report all exceptions/variations/deviations to operating procedures, standard policy or gaming regulations.
Place calls and answer the multi-line telephone to provide assistance within guidelines.
Process pertinent information to coordinate requested services in a timely manner.
Maintain complete and up-to-date guest information.
Have complete knowledge of all Casino events.
Work closely with Casino Hosts.
Maintain strict confidentiality.
Cooperate with other departments within the Hotel/casino to create a pleasant environment for customers and employees.
Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.
Make decisions and take action based on previous experience and judgement, sometimes revising procedures to accommodate unusual situations
Respond to guest inquiries.
Provide guest satisfaction through assistance, direction and information within hotel guidelines.
Other duties as assigned.