Casino Services Coordinator

Fontainebleau Las Vegas • Las Vegas, NV

10d • $22

About The Position

The Casino Services Coordinator will play a pivotal role in cultivating strong relationships with VIP guests, ensuring their visits are seamless, memorable, and tailored to their preferences.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent required
• One (1) year of experience in Front Desk, VIP Services, or Casino Services for a large-scale, luxury resort preferred
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality
• Ability to maintain composure when working in busy and stressful situations
• Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
• Ability to maintain the confidentiality of sensitive guest and company information
• Proficient in Microsoft application tools, including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
• Demonstrated ability in maintaining consistent, high-quality service levels
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• Proficient with HMS and Konami is a plus

Responsibilities

• Answer incoming calls from VIP guests, addressing their inquiries, concerns, and requests promptly and professionally
• Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests
• Handle changes, adjustments, or cancellations with minimal disruption to the guest experience
• Collaborate with other resort departments, such as concierge, housekeeping, and food & beverage to ensure the fulfillment of special requests
• Address and resolve guest concerns with urgency, empathy, and professionalism
• Stay informed about the resort’s amenities, offerings, events, and promotional activities
• Keep abreast of local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond resort’s borders
• Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED