Casino Services Supervisor

Fontainebleau Las Vegas•Las Vegas, NV

About The Position

Casino Service Supervisor will be responsible for overseeing and managing the Casino Service operations within the casino, ensuring an exceptional and personalized experience for high-value guests.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required
Previous experience in a high-end hospitality or customer service role, preferably within a casino or luxury resort setting
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to maintain professionalism and poise under pressure
A passion for delivering exceptional guest experiences
Must be able to work in close quarters
Must be able to work in a high stress environment
Must be able to sit for long periods of time and be computer literate
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Responsibilities

Oversee day to day operations of the Casino Services Call Center
Assist with maintaining casino booking procedures and processes as it relates to the reservation and guest loyalty programs and occupancy management
Observe the performance of team members during the shift to determine if they are meeting the guest service requirements and needs
Monitor the team members’ relationship with other resort departments, such as concierge, housekeeping, and food & beverage to ensure the fulfillment of special requests
Assist with the execution of all department’s initiatives, monitoring and supervising workflow effectiveness, and ensuring Members have adequate guidance and resources
Assist with monitoring and coaching team members as required
Stay informed about the resort’s amenities, offerings, events, and promotional activities
Keep abreast of local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond resort’s borders
Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints
You will assist with and handle a variety of requests to ensure our VIP guests have a seamless and unforgettable stay
Assist with maintaining the proper operating condition and maintenance of the Casino Services working space, taking immediate action to remediate any deficiencies, monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Ensure members have a strong adherence to the uniform, personal appearance, and hygiene standards
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary