Casino Service Manager
About The Position
Empire Technological Group Limited DBA Aruze Gaming Global is looking to add a Casino Service Manager to our team! Las Vegas Responsibilities: Working directly with Sales to verify customer needs. Coordinate scheduling of resources for field projects. Effectively and efficiently managing the Casino Services and Logistics departments Plan, schedule, coordinate, and lead service projects Lead logistics strategies to ensure efficient and cost-effective delivery of goods. Oversee route planning for efficiency and cost reduction. Ensure accurate records of shipments, transportation and other relevant information is maintained. Establish yourself as a knowledgeable leader who utilizes good judgement when issues arise or are made visible. Able to work cooperatively with others inside and outside the organization to accomplish common objectives. Delivers clear, effective communication and takes responsibility for understanding others. Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Provide input and direction to help ensure that success of the company. Demonstrate advanced knowledge of Aruze Gaming Global complete product line. Ability to produce documentation, policies, procedures and perform tasks without supervision. Build a team environment, with the ability to supervise and delegate work. Work with minimal to no supervision in support of company goals and directives Actively participate in new product support planning Teach troubleshooting techniques to fellow workers and customers. Maintain a positive image of Aruze Gaming Global with co-workers and Aruze Gaming Global customers. Able to work in a team-oriented environment. Able to provide support to outlying jurisdictions. Able to demonstrate the ability to resolve customer disputes. Able to successfully interface with customers on installation and service activities. Perform on call duties 24 hours a day, 7 days a week. Establish yourself as a knowledgeable leader who utilizes good judgement when issues arise or are made visible. Able to work cooperatively with others inside and outside the organization to accomplish common objectives. Other duties as requested and /or assigned. Skills: Bachelor degree in Management / Business or Electronics Degree in a related field preferred. Minimum 5 Year’s Experience in Service Support Environment Prior Gaming Experience preferred but not required Prior Management Experience preferred but not required Strong Technical Ability Excellent Communication Skills Strong Computer Skills To learn more about us and quick response on applications, please visit our website:Please visit Home - Aruze Gaming (aruzeglobal.com) / to learn more about Empire Technological Group Limited! Benefits: 401(k) Medical, Dental, Vision Life insurance Paid Time Off Disability Insurance Schedule: 8-hour shift Job Type: Full-time Empire Technological Group Limited dba Aruze Gaming Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
- Bachelor degree in Management / Business or Electronics Degree in a related field preferred.
- Minimum 5 Year’s Experience in Service Support Environment
- Strong Technical Ability
- Excellent Communication Skills
- Strong Computer Skills
Nice To Haves
- Prior Gaming Experience preferred but not required
- Prior Management Experience preferred but not required
Responsibilities
- Working directly with Sales to verify customer needs.
- Coordinate scheduling of resources for field projects.
- Effectively and efficiently managing the Casino Services and Logistics departments
- Plan, schedule, coordinate, and lead service projects
- Lead logistics strategies to ensure efficient and cost-effective delivery of goods.
- Oversee route planning for efficiency and cost reduction.
- Ensure accurate records of shipments, transportation and other relevant information is maintained.
- Establish yourself as a knowledgeable leader who utilizes good judgement when issues arise or are made visible.
- Able to work cooperatively with others inside and outside the organization to accomplish common objectives.
- Delivers clear, effective communication and takes responsibility for understanding others.
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Provide input and direction to help ensure that success of the company.
- Demonstrate advanced knowledge of Aruze Gaming Global complete product line.
- Ability to produce documentation, policies, procedures and perform tasks without supervision.
- Build a team environment, with the ability to supervise and delegate work.
- Work with minimal to no supervision in support of company goals and directives
- Actively participate in new product support planning
- Teach troubleshooting techniques to fellow workers and customers.
- Maintain a positive image of Aruze Gaming Global with co-workers and Aruze Gaming Global customers.
- Able to work in a team-oriented environment.
- Able to provide support to outlying jurisdictions.
- Able to demonstrate the ability to resolve customer disputes.
- Able to successfully interface with customers on installation and service activities.
- Perform on call duties 24 hours a day, 7 days a week.
- Establish yourself as a knowledgeable leader who utilizes good judgement when issues arise or are made visible.
- Able to work cooperatively with others inside and outside the organization to accomplish common objectives.
- Other duties as requested and /or assigned.
Benefits
- 401(k)
- Medical, Dental, Vision
- Life insurance
- Paid Time Off
- Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
