STRAT CASINO OPERATIONS MANAGER

Golden Entertainment, Inc.•Las Vegas, NV

58d•Onsite

About The Position

As the Casino Operations Manager, you play a critical role in ensuring the smooth and efficient daily operation of the Table Games and Slot Department. You are directly responsible for overseeing assigned activities, maintaining operational excellence, and upholding the highest standards of guest service. Working closely with the Senior Casino Operations Manager, you help drive departmental performance, implement strategic initiatives, and ensure compliance with all regulatory and organizational policies. Your leadership not only shapes the success of your team but also plays a vital part in delivering exceptional guest experiences that elevate the casino's reputation and contribute to its overall success.

Requirements

2-4 years of gaming industry experience including leadership or progressive responsibility in Slots and/or Table Games Operations
Proven track record of effective decision-making under pressure and in dynamic environments
Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
Ability to adapt leadership style to support changing business needs and team dynamics
Commitment to fostering an inclusive, respectful, and high-performing workplace culture
Proactive problem-solving mindset with a focus on accountability and continuous improvement
Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Experience with casino management systems and pit player tracking preferred
At least 21 years of age
High school diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Alcohol Awareness Card
Nevada Gaming Registration
Occasionally push, pull, lift and/or carry up to 35lbs. at floor, knee, waist, and chest levels
Regularly squat, kneel, reach, bend, twist
Regularly sit and work at a desk or computer
Frequently stand and walk
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to use tools or equipment requiring a high degree of dexterity

Nice To Haves

Experience with casino management systems and pit player tracking preferred

Responsibilities

Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.
Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.
Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.
Oversee the daily operations of the Slot and Table Games departments, ensuring all activities align with service expectations and performance metrics
Monitor the casino floor regularly to ensure optimal guest service, safety, cleanliness, and adherence to company policies
Respond to and resolve escalated guest and team member concerns on the casino floor in a timely and professional manner
Collaborate with Marketing and other departments to support promotions and guest engagement that drive revenue
Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned