Casino Host

Chumash Enterprises•Santa Ynez, CA

5d•$23 - $27

About The Position

The Casino Host assists Executive Hosts in the generation of incremental gaming revenue by cultivating relationships with premium level players and providing excellent customer service. The Casino Host collaborates with all Player Development Team Members to increase rated play and expand Executive Host blocks. The Casino Host maintains the Higher Limit desk.

Requirements

High School Diploma or GED Certificate.
Associate’s or Bachelor’s Degree in Business Administration, Hospitality, Marketing or equivalent work experience.
Three years of prior host or guest service experience in hospitality or gaming industry.
Basic computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
Attention to Detail: Taking responsibility for a thorough and detailed method of working.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Responsibilities

Responsible for providing optimal guest service to all players with a focus on developing lasting relationships with all Black, Diamond and Platinum level players via delivery of personalized customer service.
Offers expedited guest service from the Higher Limits desk and establishes self as key contact for the Casino’s valuable players.
Communicates with Executive Host team to ensure guidelines surrounding guest service, amenities, comps, and reinvestments are followed to ensure the consistent delivery of superior guest service.
Responds to situations regarding guest concerns, uses communication skills to positively resolve customer concerns, and quickly evaluates situations, offers solutions and alternatives, and decides on a plan of action.
Helps to cover Ambassador Hosts in VIP services when required.
Maintains detailed knowledge of VIP guests, their gaming habits, and their specific needs and requirements.
Provides in-depth assistance to Executive Hosts in support of their gaming block.
Serves as backup for Executive hosts in their absence and on their behalf.
Works closely with VIP Services, Ambassador Hosts and Club Indulge.
Responsible for managing and increasing rated slot and table games play.
Responsible to assist in meeting revenue goals set forth by the Casino.
Communicates with premium/rated players through telemarketing and letter writing regarding available services, promotional opportunities, and special events.
Works with Promotions, Direct Marketing, and other departments to ensure the success of premium slot, table, and VIP promotions.
Assists in hosting VIP events, promotions, and special activities.
Calculates guest rated play and worth through system generated analysis and reports.
Facilitates communication between guests and Team Members to ensure guest satisfaction.
Answers questions about THE CLUB, rewards, promotions, casino directions, etc.
Issues THE CLUB Cards, explaining all rewards and benefits.
Assists guests with hotel, Spa, and Willows restaurant reservations and coordinates with Executive Hosts for placement of any additional amenities.
Issues redemptions to guests as needed.
Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.