Casino Host

Belterra Casino Resort • Florence, IN

34d

About The Position

The Casino Host will promote and maintain the utmost integrity and the highest caliber of customer service to all patrons and employees of Belterra Casino Resort. The Casino Host: Is responsible for developing relationships and keeping ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.). Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation). Manages, handles and resolves player problems. Is responsible for maintaining goodwill with all guests. Ensures guests are aware of events, promotions and entertainment and responds guests accordingly. Provides complimentary according to established guidelines and sound business practices. Complies with state and local regulatory requirements. Builds relationships with target players using contact strategy through a variety of on property, inbound and outbound channels (i.e., phone, mail, e-mail, etc.) Leverages property amenities/programs to targeted players. Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines. Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals. Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentially of all players accounts. Maintains security and confidentiality of files record and lists. Incumbent is not permitted to accept gratuities.

Requirements

• Sales Excellence: Leveraging sales techniques to maximize performance.
• Passion for Service: Internally motivated to graciously serve, delight and build player loyalty.
• Drive : Harnessing energy and passion to excel.
• Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world.
• Influence: Engaging others to succeed.
• Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness.
• One to three years experience casino/hotel, customer service, host, or telemarketing experience required.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills required.
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

Nice To Haves

• College degree or equivalent experience preferred but not required.

Responsibilities

• Responsible for developing relationships and keeping ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.)
• Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation)
• Manages, handles and resolves player problems
• Responsible for maintaining goodwill with all guests
• Ensures guests are aware of events, promotions and entertainment and responds guests accordingly
• Provides complimentary according to established guidelines and sound business practices
• Complies with state and local regulatory requirements
• Builds relationships with target players using contact strategy through a variety of on property, inbound and outbound channels (i.e., phone, mail, e-mail, etc.)
• Leverages property amenities/programs to targeted players
• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines
• Collaborates with work-group and all support departments to ensure player satisfaction
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems
• Works with team members to achieve common goals
• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances
• Maintains confidentially of all players accounts
• Maintains security and confidentiality of files record and lists

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed