Casino Host - Asian Market
About The Position
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Highly Encouraged Vietnames Speaking Responsible for fostering a fun environment. Responsible for being a gracious host to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Identifies and develops personal relationships with new and first time guests. Provides personal service to assigned ViP players, issuing complimentaries based on player ratings as needed. Contacts guests personally and/or sends correspondence to invite them to enjoy amenities and/or to special events. Hosts outside entertainment for our guests, such as professional sporting events, dinners, and theaters. Promotes casino events via telemarketing and other communication. Communicates constantly with Casino Operations and other team members. Follows all safety rules. Adheres to departmental quality standards. Maintains compliance with the Missouri Gaming Commission rules and standards, the company's internal Controls, and Sarbanes-Oxley requirements. Works within the guidelines established by the company. Other duties as assigned.
Requirements
- Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university; or equivalent combination of education and experience.
- Must have an outgoing, energetic, and enthusiastic attitude.
- Must enjoy hosting others.
- Must be comfortable initiating conversations and creating a fun environment with our guests.
- Must be proficient in computer programs; prior experience with salesforce.com or casino marketing programs is preferred.
- Ability to communicate with internal and/or external guests.
- Ability to read and interpret documents in English, such as safety rules, internal controls, and procedure manuals.
- Ability to read and communicate verbally in English. Written communication skills in English may also be required.
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Nice To Haves
- Casino Host experience preferred.
- Highly Encouraged Vietnames Speaking
- prior experience with salesforce.com or casino marketing programs is preferred.
Responsibilities
- Fostering a fun environment.
- Being a gracious host to all guests and co-workers.
- Promoting a positive influence in the community and participating in company-sponsored events.
- Identifies and develops personal relationships with new and first time guests.
- Provides personal service to assigned ViP players, issuing complimentaries based on player ratings as needed.
- Contacts guests personally and/or sends correspondence to invite them to enjoy amenities and/or to special events.
- Hosts outside entertainment for our guests, such as professional sporting events, dinners, and theaters.
- Promotes casino events via telemarketing and other communication.
- Communicates constantly with Casino Operations and other team members.
- Follows all safety rules.
- Adheres to departmental quality standards.
- Maintains compliance with the Missouri Gaming Commission rules and standards, the company's internal Controls, and Sarbanes-Oxley requirements.
- Works within the guidelines established by the company.
- Other duties as assigned.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
