Executive Host - Asian Market

Hard Rock International•Mettler, CA

1d•Onsite

About The Position

This is a position that requires the successful candidate to be on site. This position requires that successful candidates are available to guests via phone and email after working hours, weekends, holidays, etc. Under the direction of the Director of Player Development, this position responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players Asian players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods.

Requirements

Must speak read and write English, bilingual in Mandarin or Cantonese or Vietnamese preferred
Bachelor’s in Business, Marketing or related field with 5 years host experience or 4 years marketing experience; or an equivalent combination of education and/or work experience.
Must obtain and maintain all Gaming licenses / certifications.
Must be twenty-one (21) years of age.
Must be able to work nights, holidays and weekends, as well as flexible shifts.
Knowledge of: Understanding of and experience in the property’s regional gaming market.
Hard Rock marketing functions including, but not limited to customer acquisition, database, promotions, advertising, and branding.
Operations, services and activities of a comprehensive marketing and database programs.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Pertinent federal, state, and local laws, codes, and regulations.

Nice To Haves

Prior experience opening new properties/outlets strongly preferred.

Responsibilities

Creates an atmosphere that induces premium guests to make Hard Rock Casino their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Primary focus of this position is to drive new/trial play to the property
Responsible for targeting, developing, and assessing new business relationships.
Manages their book of business to achieve semiannual and annual theoretical goals while maintaining profitability through appropriate re-investment levels.
Maintains relationships with VIP guests through personal contact by phone and in person with the goal of increasing new business.
Works to utilize direct mail to actively recruit VIP players.
Assists with planning and execution of special events.
Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
Supports and cultivates new ideas and methods to deliver business solutions.
Develops critical thinking skills to handle increasingly complex matters.
Assist in the development of guest invitation lists for special events conducted by Hard Rock.
Convey Unity program and qualification requirements to prospective gaming guests.
Assists the Director - Player Development with business development programs to increase visitation to Hard Rock.
Represent the casino at on and off property events in the capacity of a Player Development Executive Host.
Monitors SalesForce theoretical production and reinvestment and changes strategy when required in order to meet stated goals
Ensure that all guests are dealt with in an efficient and courteous manner.
Resolve customer complaints and issues effectively while escalating concerns as appropriate.
Anticipates, responds to, and consistently meets or exceeds the needs of internal clients.
Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing promotions and programs.
Provide complimentary to casino patrons according to the approved internal controls and approved Complimentary Matrix.
Maintain players’ database and monitor players’ visits, spending and preferences, to tailor marketing campaigns (including telemarketing, email, and personal invites) to encourage return visits while developing the business.