Casino Floor Host

Fort Sill Apache Companies•Lawton, OK

14h•Onsite

About The Position

The Casino Floor Host will enhance the growth of gaming revenue by establishing and developing relationships with Apache Casino Hotel top guests in order to encourage return visits and create guest loyalty. The Casino Floor Host is called upon to interact frequently with high valued guests and make decisions regarding extensions of complimentary services and/or goods.

Requirements

High school diploma or GED
Excellent organizational and customer service skills
Ability to solve problems and deal with a variety of situations.
Strong computer skills including an effective working knowledge of Microsoft Office products. Skills and abilities to work with player tracking systems, gaming devices and safety equipment preferred.
Outstanding written and verbal English communication skills, and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Gain and maintain a gaming license.

Responsibilities

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times.
Greet and host target customers while on property.
Ensure target customers have a player’s club card in use while on property.
Arrange special services and appropriate level of complimentary items during visit by target guests.
Assist with the development and execution of special events that promote or stimulate growth.
Attract, develop and maintain relationships with target customers through delivery of personalized service.
Conduct phone marketing to target customers; invite them to the property or special events.
Collaborate with Marketing Department and other support departments to ensure target customer satisfaction.
Stay well informed of all promotions, special events and all other relevant guest information.
Resolve guest disputes in accordance with authority or contact the reporting senior who may be able to solve the issue.
Ensure compliance with all applicable regulations, laws, internal policies/procedures, and cash control protocols.
Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.
Adhere to all Tribal ordinances, regulations, internal controls, and standard operating procedures.
Provide excellent guest service to both internal and external guests.
Actively support the company culture of imagining and designing exceptional experiences for guests and team members.
Assist with scheduled special events and marketing events.
Perform other related duties as may be assigned by reporting supervisor.
Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.