Host, Casino

Jackson Rancheria Casino Resort

2d•Onsite

About The Position

The Casino Host is considered the sales representative for the Casino. The position is responsible for bringing new business, developing customer loyalty and generating incremental trips among premium players to Jackson Rancheria Casino Resort. The mission, responsibilities and accountability of the Casino Host pertain to professionalism, positive/friendly interaction and compatibility with external/internal guests at all times. Competency in relation to verbal and non-verbal communication skills, including writing and phone skills is mandatory in this highly visible position.

Requirements

Experience in any of the following- hospitality, gaming, marketing, sales or heavy guest service oriented positions.

Nice To Haves

Bilingual or multilingual skills preferred (especially in Spanish, Vietnamese, Chinese, Tagalog, Cambodian Lao or other languages commonly spoken by our guests). The ability to communicate effectively in a second language is a plus as it can enhance guest engagement and satisfaction.

Responsibilities

Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines.
Solicits and identifies new high worth guests on the casino floor for Dreamcatcher’s Club.
Utilize personal and professional contacts to generate new business for the Jackson Rancheria Casino Resort.
Assist in coordinating all activities for the recruiting of new patrons and retention of existing patrons.
Creates and maintains player’s accounts, ensuring all information is current and updated.
Assists with the maintenance and updating of the players master list, reservation lists, and other various lists maintained by the property.
Responsible for meeting guest transaction quotas to include cold calls, note writing, email and other tasks; required to conduct outbound phone solicitation to current players and new players.
Acknowledges, greets and converses with guests on the casino floor.
Assists guests both over the phone and in person - answers incoming phone calls placed to the Player Development line and company issued cell phones and practices proper telephone etiquette standards established by the Player Development department.
Issues player cards and reprints.
Issues point vouchers and extend comps in accordance with gaming activity and guidelines.
Promotes Dreamcatcher’s card usage and benefits of Player’s Club.
Accurately communicates all marketing activities and promotions, and amenities available to employees and guests.
Take initiative to own all guests complaints; resolves issues immediately and follows up with guests to ensure guest satisfaction.
Proactive in communicating with players to schedule future trips to JRCR -answers reservation inquiries and assists guests with booking and changing future reservations.
Required presence at offsite events or functions.
Function as a highly visible customer service representative on the casino floor.
Ensures that all areas under host responsibility (i.e. the High-Limit Lounge and Host Office) are kept free of clutter, bussed of dishes, glasses and other debris, and kept at the standards outlined by the department manager.
Provides assistance to slot and table game departments with player card reprints, new sign-ups and account maintenance.
Provides optimal service to high valued guests by tending to the Elite line located at the Dreamcatcher’s Booth.
Practices teamwork and creates a positive work environment.
Adheres to all applicable gaming laws and minimum internal controls relative to the gaming floor.