Casino Host

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

1d•Onsite

About The Position

Responsible for the maximization of play by coded players through relationship building, personalized hosting services and techniques, development and execution of VIP events. Continuous analysis of individual coded players’ play activity and play trends by the Casino Host is an essential component of the daily activities.

Requirements

Must be able to provide Clearly Superior Customer Service to guests and employees with proven public relations and conflict resolutions skills
Excellent oral and written communication skills
Ability to make clear and concise public announcements using a microphone in an effort to create an atmosphere of excitement and entertainment
Presents a professional image and exercises excellent public speaking skills
Must possess competency in use of MS Office applications with knowledge of database usage
Accurate and timely handling of assigned tasks and multiple activities
Must possess and demonstrate “Clearly Superior” work ethics which include maintaining a team-oriented environment (encourages team members to share information, ideas and resolve guest conflicts quickly and professionally)
Demonstrates an ability to follow directions and work independently
High School diploma or GED required.
Ability to lift 25 lbs. while standing, twisting, or bending.
Must be able to stand and/or sit for extended periods of time.
Must be able to work evenings based on a rotating schedule.
Manual and finger dexterity for the operation of personal computers and routine paperwork is required.

Nice To Haves

Some college coursework preferred.
Previous gaming experience and/or combination of customer service and hospitality experience preferred.

Responsibilities

Provides personalized host services to coded players to include hotel reservations, dining arrangements, VIP event invitations and reservations. This includes continuous personal interaction, telephone contact, email contact and regular mail contact
Concentrates on growing and acquiring players to maximize their lifetime gaming activity and profitability to Port Madison Enterprises (PME)
Participates in all Player Development and Marketing Department meetings to ensure proper dissemination of information relative to VIP events and promotions
Actively promotes all current and upcoming casino activities including special events, promotions and entertainment
Creates, implements, and executes Players Club VIP events that are cost effective, provide a positive Return on Investment(ROI) and meet the established events strategy
Continuous development and analysis of Player Tracking Reports to manage the growth and profitability of coded players
Management of all coded players’ activity and statistical play data to make decisions on adding or dropping coded players as well as management of the coded players’ tier status
Must appease all customer complaints while adhering to approved comp authorization thresholds
Responds to questions regarding the tiered program and explains the benefits associated with each level
Constantly circulates amongst the guests and makes appropriate introductions
Secures updated and missing information for the player database as opportunities arise
Actively seeks out and recruits new players, both internally and externally
Develops relationships with other team members to engage them in all efforts to develop players and improve the overall gaming experience at Suquamish Clearwater Casino Resort
Makes regular announcements over the casino-wide announcement system for jackpots, promotional drawings and other announcements, as necessary
Assists other Hosts’ players as necessary
Assists and coordinates with Club Clearwater(CCW) personnel to provide Clearly Superior Customer Service to all guests
Works with gaming departments to promote events which will increase revenue
Adheres to all Marketing and PME policies and procedures
Complies with all casino gaming policies and procedures, Gaming Ordinance and other proprietary information
Other duties as assigned