Casino Dealer

Norwegian Cruise Line Holdings Ltd.•Mesa, AZ

About The Position

The Casino Dealer will perform their duties in accordance with the directives as set down in the Casino Operations Manual ensuring that the highest standards of efficiency, guest service and security are met in accordance with the company's policies and procedures. The Dealer serves as the direct contact between the patrons and the Casino Management and as such is required to conform to the highest levels of professionalism, appearance and communication. The Casino Management may assign a Dealer other duties outside the Casino Operation. The Dealer is expected to perform these duties to the highest standards of efficiency, guest service and integrity.

Requirements

Must be able to efficiently provide dealing services for guests each day
Must have knowledge of at least 3 or more games currently offered by NCL Casinos.
Must be able to provide quality service for a large passenger vessel that can include from 1,000 to 3,000 guests.
Minimum of two years dealing experience is preferred.
Minimum of one year experience in three or more of the following games: Blackjack, Roulette, Let it Ride, Caribbean Stud Poker, 3-Card Poker, Baccarat, Pai Gow Tiles, Pai Gow Poker, or Texas Hold'em is required.
Gaming license is preferred.
Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Fidelio Cruise, Micros), is required.
Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
High School Diploma or Foreign Equivalent is required.
Associates Degree or foreign equivalent is preferred.
Professional and personable approach to all guests.
Must be outgoing.
Maintain the highest standards of Customer Service/Guest Relations
Dependable and reliable.
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement, and fun
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to live in close quarters, share limited space with other cabin-mates

Responsibilities

Deal games in accordance with the rules of the game, policies and procedures.
Ensures betting compliance and payments in accordance to game rules and limits.
Provides exchange of currency for chips.
Informs guests of game rules and enforces game rules in accordance to procedures.
Ensures game protection and protection of Company's assets.
Informs Supervisor of any suspicious behavior to prevent fraud.
Verify bankrolls and credits with Supervisor.
Supervises the proper care and use of Casino equipment and reports any damage or loss immediately to the Supervisor.
Assist guest with questions regarding Casino activities or refers to appropriate personnel.
Assumes other duties as assigned by the Casino Supervisor.
Maintains the standards and guidelines recommended by SEMS and NCL Casino Operations.
Performs other related duties as assigned or as directed.
Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.