Casino Concierge - MGM National Harbor
About The Position
Join our team as a Casino Concierge and become the ultimate ambassador for unforgettable guest experiences! In this dynamic role, you'll be the mastermind behind building and nurturing relationships with our guests, ensuring their visits are filled with excitement and satisfaction. Your efforts will directly contribute to boosting revenue while safeguarding company assets through precise comp procedures and carded play evaluations. If you’re ready to take the lead in creating memorable experiences and making every guest feel like a VIP, this is the perfect fit for you!
Requirements
- At least 21 years of age
- High school diploma or GED
- Two years of experience in casino marketing or related field
Responsibilities
- Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate
- Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
- Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
- Prepare, maintain and submit monthly slot and pit expense and comp reports
- Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
- Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
- Generate incremental carded play from existing hosted guests
- May be required to update club accounts with current address, phone number and email addresses
Benefits
- Health & Income Protection benefits (for eligible employees)
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
