Cashier/Customer Service- Rainbow Blossom Natural Foods Brownsboro Rd Market

Rainbow Blossom•Louisville, KY

8d•Onsite

About The Position

Rainbow Blossom was started in 1977 by Rob and Pumpkin Auerbach and is managed today by their daughter Summer Auerbach. We are so proud to have been a thriving part our Louisville community for so many years! Our mission is to be a resource for improving the quality of life for ourselves, our community, and our company. Our company supports health & wellness in our community and our employees should reflect our mission. We support individuality and hire team members from all walks of life. At Rainbow Blossom, you will find a professional environment that is supportive of your career goals as well as your personal goals. This positions main goal is to check out customer purchases quickly and accurately and provide prompt friendly customer service. This position reports to the Store Manager and any Person in Charge (PIC). This position should not exceed 40 hours each week.

Responsibilities

Know and follow store policies and procedures.
Be a mature and productive team member.
Relate and interact with co-workers in a harmonious and respectful manner.
Follow the work schedule assigned by the manager.
Keep the store safe for customers and staff.
Answer and route phone calls, take messages as needed.
Perform tasks assigned by the store manager and PICs.
Alert PIC or store manager to potential shoplifters, disorderly customers, safety concerns, equipment problems or other emergencies, in a timely manner.
Attend department and all-staff meetings.
Check out customer purchases quickly and accurately, using correct prices, PLU's and departments.
Call for back-up as needed so customers are checked out quickly.
Follow the procedures for cashiering as described in our cashiering policies and procedures manual.
Bag customer purchases as needed and ask customer if they need assistance. For those needing assistance, carry out groceries or call for assistance as needed. Follow the bagging SOP.
Encourage customers to sign up for Rainbow Rewards if they are not already on it.
Price and stock items, organize, clean, or do items on 'to dos list' that are appropriate for a cashier to do when there are no customers to be checked out.
Maintain checking area in clean, orderly condition.
Handle returns from customers. Ensure returned items are properly disposed of and recorded or routed to the correct person.
Assist in training new staff in cashiering skills and duties.
Assist in training new staff to store operations and procedures.
Assist in training new cashier staff in cash handling duties.
Provide excellent customer service at all opportunities.
Greet customers, smile and make eye contact.
Offer suggestions for purchases and ways to prepare products.
Relate and interact with customers in a harmonious and respectful manner.
Pass on customer requests and feedback to appropriate person.
When asked where a product is located, take the customer to the location or ask another staff person to assist the customer.
Be familiar with product knowledge in order to answer customer questions. Refer unresolved questions or problems to appropriate staff.
Help customers place special orders.
Set up the cash drawers in the morning, following our procedures.
Close and balance the cash drawers accurately at the end of your shift, following our procedures.
Get change from the safe to replenish the cash register drawers.
Recount deposit, correct daily cash flow paperwork as needed, fill out routing paperwork, and put deposit in the safe.
Make safe deposits, fill out paperwork and get/act as a witness as needed.
Stock shelves and end caps fully, face items on shelves. Move back stock to shelves when possible.
Rotate older stock to front, making space for new stock.
Pull short-date or low-quality items and follow established procedures for recording and discounting them or disposing of them.
Label items accurately with price tags or signs. Report price discrepancies to Department Managers or department managers.
Receive small deliveries when needed, following established procedures.
Assist Department Managers with receiving deliveries as requested.
Maintain established organization of products on the shelves as defined by the shelf tags.
Keep shelves, coolers, counters and bins in clean, orderly condition. Clean up spills and messes as needed.
Keep bathrooms cleans and well stocked.
Remove trash promptly, do recycling, sweep and mop floor.
Keep department equipment in assigned area, in working order.
Use equipment safely, monitor cooler and freezer temperatures.
Advise PIC of equipment problems.