Cashier (NCL5) - Hawaii Island-Hilo

hawaiianel•Hilo, HI

5d•$27

About The Position

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package. The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. (Role: non-exempt) JOB FUNCTION: Confers with customers in bill payments and balances cash payments. Performs other related customer service and clerical work.

Requirements

Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).Must pass the SRA Oral & Written Directions Test.
Ability to type a minimum of 45 w.p.m. (to be determined by Company administered performance test) or be able to pass a standardized proficiency test on a computer terminal (to be determined by Company administered performance test).
Ability to pass a 10-key adding machine/calculator test (to be determined by a Company administered test).
Must have or be able to satisfactorily complete customer focus training such as Achieving Extraordinary Customer Relations, Field Ambassador, phone etiquette, effective listening, etc.
Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.
Must pass the job knowledge test based on Customer Service Standard Practice Manual.

Responsibilities

Receives payments from customers over the counter, by mail, drop box, cash processing, etc; balances all payments, verifies/resolves discrepancies and prepares daily reports.
Processes authorized general ledger payments and disbursement requests from employees.
Obtains information either through customers or other sources via telephone, form letter, etc., concerning proper application of payment; updates customer information such as address changes, telephone number, etc. as required.
Processes payments to suspense accounts and makes necessary transfers.
Prepares duplicate bills or receipts upon customer request or after crediting customer account without an accompanying bill.
Provides routine information to customers such as billing cycles, payment information, and other matters relating to the account of the customers.
Occasionally telephones delinquent customers requesting payment and makes routine payment arrangements if necessary.
Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.
Performs similar and incidental duties as required.
Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.