Assistant Mobile Workforce Specialist - Hawaii Island

hawaiianel•Hilo, HI

About The Position

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package. BRIEF POSTING DESCRIPTION: The P DG ASSET DATA APPLICATIONS Department of the P GEOSPATIAL AND ASSET DATA OPS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional) JOB FUNCTION: Assists the Asset Data Applications group in gathering information, providing training, resolving technical issues, and implementing policies, projects, and procedures related to mobile technologies and work management systems.

Requirements

Degree in Management Information Systems or similar, preferred.
Working knowledge of database management and security concepts and techniques normally acquired through college level courses or equivalent experience.
Working knowledge of mobile technologies and platforms used in utility operations (e.g., SAP, GIS, Field Maps, Survey 123, etc.).
Working knowledge of personal computers and/or integrated enterprise-wide systems to access data, prepare reports, and evaluate new software enhancements.
Working knowledge of functional area policies, procedures and work processes.
Working knowledge of ERP systems such as SAP.
Working knowledge of Adobe, Microsoft Office Word, Excel, Access, Power Point.
Effective written, oral, and presentation communication skills.
Ability to teach simple to complex skills and processes to various audiences and group sizes.
Technical writing ability to communicate and integrate functional and technical requirements for system enhancements.
Technical ability to provide training for personnel on the use of software applications.
Ability to relate effectively with others through strong interpersonal skills.
Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
Strong analytical, organizational, and conceptual skills to assess complex technical issues, and recommend and implement solutions.
Ability to establish and maintain effective working relationships at all levels within the company, and vendors.
Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.
Several (1-3) years experience in the area of Work Management.
Several (1-3) years experience in mobile technologies.
Several (1-3) years in data processing, programming and design.

Responsibilities

Provides assistance to the Work Management and Mobility group to maximize the consistent application of mobile technologies and related work management policies, programs, projects, and procedures.
Provides consultative services for continuous improvement and business process improvement planning and implementation.
Provides assistance to departments and users on mobile technology capabilities.
Engages with the mobile users and gathers feedback on usability of the mobile applications and suggestions for application and process improvements.
Serves as a liaison to the Information Technology & Services Department (ITS).
Assists in evaluating the existing use of mobile device application software and hardware and how it fits with the mobile workforce strategy and productivity.
Evaluates future device application software and hardware releases and makes recommendations for future development.
Assists with the implementation of mobile application improvements and upgrades.
Assists with hands-on user training, writing documentation, assisting users with mobile application software or hardware problems, working with vendors/carriers on mobile device support issues, and tracking mobile devices deployed in the department.
Assists stakeholders and users in the development of appropriate reports.
Develops training material for new releases and improvements and trains users and field personnel on mobile applications and related work management systems and software.
Provides after hours support to troubleshoot and resolve mobile application issues or issues related to cell phones, tablets, laptops, and other mobile devices.
Provides mobile application software and hardware support and related work management application support during Incident Command Team events and drills.
Ensures the appropriate security table files are maintained, including creating/deleting user IDs, resetting passwords, and assisting field personnel with login and other issues.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.