Leeward Market | Cashier/Barista

Omni Hotels & Resorts • Fort Lauderdale, FL

8d

About The Position

JOB PURPOSE: To maintain the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep Leeward Market clean and ensure guest satisfaction.

Requirements

• Minimum 1-year customer service experience; in food/beverage and/or retail environment.
• Previous cash handling and customer service experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Must become familiar with all products and methods including Coffee, Espresso, Specialty Drinks and Retail Items.

Nice To Haves

• Previous coffee house and/or hotel experience preferred.

Responsibilities

• Prepare, and serve food and beverage offerings within a coffee house setting
• Must be able to communicate effectively with guests and associates
• Must represent Omni standards when handling guest complaints and issues
• Must remain professional in all situations
• Must be willing to work in stressful, high-pressure situations
• Understand and follow proper uniform and grooming standards
• Ensure that the lobby public areas are maintained
• Assist with monthly inventory, if necessary
• Maintain a clean workspace throughout entire shift
• Follow proper procedures regarding tendering transactions
• Maintain a cash bank, and adhere to cash handling procedures
• Responsible for accuracy of guest room numbers for room charges
• Collaborate with other departments to ensure guest needs are satisfied
• Adhere to proper food handling procedures
• Proper knowledge of equipment use and safety procedures
• Adhere to all policies regarding employee purchases and discount standards
• Follow proper procedures for all logs, receipts and returns.
• Follow proper procedures for accepting credit cards and checks.
• Ensure each beverage is consistently prepared and served by Omni standards.
• Proactively work to seek out ways in which to improve the experience for our guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed