Leeward Market | Cashier/Barista
About The Position
Omni Fort Lauderdale Hotel The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB PURPOSE: To maintain the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep Leeward Market clean and ensure guest satisfaction.
Requirements
- Minimum 1-year customer service experience; in food/beverage and/or retail environment.
- Previous cash handling and customer service experience required.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
- Ability to accurately and efficiently input information into MICROS.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
- Must become familiar with all products and methods including Coffee, Espresso, Specialty Drinks and Retail Items.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, with consistent use of hands and arms.
Nice To Haves
- Previous coffee house and/or hotel experience preferred.
Responsibilities
- Prepare, and serve food and beverage offerings within a coffee house setting
- Must be able to communicate effectively with guests and associates
- Must represent Omni standards when handling guest complaints and issues
- Must remain professional in all situations
- Must be willing to work in stressful, high-pressure situations
- Understand and follow proper uniform and grooming standards
- Ensure that the lobby public areas are maintained
- Assist with monthly inventory, if necessary
- Maintain a clean workspace throughout entire shift
- Follow proper procedures regarding tendering transactions
- Maintain a cash bank, and adhere to cash handling procedures
- Responsible for accuracy of guest room numbers for room charges
- Collaborate with other departments to ensure guest needs are satisfied
- Adhere to proper food handling procedures
- Proper knowledge of equipment use and safety procedures
- Adhere to all policies regarding employee purchases and discount standards
- Follow proper procedures for all logs, receipts and returns.
- Follow proper procedures for accepting credit cards and checks.
- Ensure each beverage is consistently prepared and served by Omni standards.
- Proactively work to seek out ways in which to improve the experience for our guests.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
