Cash Applications Specialist
About The Position
As a member of the Community Hospice & Health Services and Affiliates Finance Department, the Cash Applications Specialist is responsible for the accurate and timely processing, recording, and reconciliation of all incoming payments across the organization. This role ensures proper opening and logging of mail, retrieval and downloading of remittance advice, and application of cash to the appropriate accounts, subledgers, and systems. The Cash Applications Specialist supports revenue integrity and strong internal controls for all programs, including but not limited to hospice, palliative care, counseling and mental health services, school grief programs, Hope Chest thrift stores, and the Community Hospice Foundation. This position plays a critical role in safeguarding organizational assets, supporting audit readiness, and ensuring accurate financial reporting through diligent cash handling and documentation practices.
Requirements
- High school diploma or equivalent, minimum
- Proficiency with Microsoft Office, MatrixCare, TherapyNotes, and/or other billing applications required
- At least two (2) years of related business experience, related medical office or donor management system experience preferred
- Strong communication, customer service and organizational skills
- Ability to work independently with excellent attention to detail
- Ability to multi-task
Responsibilities
- Open, sort, and log all incoming mail related to payments, remittance advice, and revenue documentation
- Maintain accurate mail logs and payment tracking in accordance with internal control requirements
- Safeguard checks, cash equivalents, and sensitive financial documents
- Download, retrieve, and organize remittance advice (EOBs, ERAs) from payer portals and financial institutions
- Match remittance advice to payments received to ensure completeness and accuracy
- Identify discrepancies between payments and remittance documentation and escalate as appropriate
- Apply payments accurately and timely across all applicable systems and subledgers, including but not limited to MatrixCare, TherapyNotes, Raiser’s Edge, and Clover
- Post payments, adjustments, refunds, and write-offs in accordance with organizational policies
- Ensure payments are applied to the correct patient, donor, customer, or program accounts
- Maintain proper documentation to support all cash application activity
- Reconcile posted payments to bank deposits, remittance advice, and general ledger records
- Identify and resolve unapplied cash, posting errors, or discrepancies
- Support month-end close activities related to cash and revenue reconciliation
- Prepare reports and documentation as requested for finance leadership and auditors
- Adhere to organizational internal control policies related to cash handling and segregation of duties
- Ensure compliance with HIPAA, privacy, and confidentiality standards
- Maintain accurate records to support internal and external audits
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
