Casework Technician

State of North Carolina • Rocky Mount, NC

6d • Hybrid

About The Position

This position serves as Rehabilitation Casework Technician for the EIPD program in the Rocky Mount office. This position assists Rehabilitation Counselors in service provision in Nash and Edgecombe Counties. This position serves eligible individuals with disabilities achieve their goals for employment. Job responsibilities include the following: • Proven ability to communicate effectively in verbal and written form with consumers, employers and general public; some front office reception duties are required • Documented ability involving intake of clients/consumers and assisting client/consumer in completion of paperwork • Interviewing consumers and gathering diagnostic data to assist counselors in determining eligibility • Developing services; documenting casework and provision of services; assisting counselors in providing quality and timely services; providing follow-up with consumers, vendors, and community resources • Assisting counselors in managing budget and ensuring goals are met • Effectively completing all related administrative tasks; Operation of computer, printer, copy machine, calculator and telephone are all essential for the performance of this position • Work with management/LOA in providing support to special projects (i.e. inventory, purging files, etc.) • Proven ability to work with a variety of professionals such as: counselors, doctors/medical and mental health professionals, as well as employers. Any other duties assigned by management.

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

• Demonstrated experience performing routine office support functions.
• Experience planning and organizing work tasks and schedules to meet deadlines, priorities, and needs of the team.
• Proven ability to establish and maintain effective working relationships with consumers, family members, and various professional and specialty services involved in the rehabilitation process.

Responsibilities

• Communicate effectively in verbal and written form with consumers, employers and general public; some front office reception duties are required
• Intake of clients/consumers and assisting client/consumer in completion of paperwork
• Interviewing consumers and gathering diagnostic data to assist counselors in determining eligibility
• Developing services; documenting casework and provision of services; assisting counselors in providing quality and timely services; providing follow-up with consumers, vendors, and community resources
• Assisting counselors in managing budget and ensuring goals are met
• Effectively completing all related administrative tasks
• Work with management/LOA in providing support to special projects (i.e. inventory, purging files, etc.)
• Work with a variety of professionals such as: counselors, doctors/medical and mental health professionals, as well as employers
• Any other duties assigned by management

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees