Case Services Manager

EXCEED•Perris, CA

5d•Onsite

About The Position

The CSM responsibilities include oversight of the Case Management Systems to ensure the quality, completeness and timeliness of EXCEED case management services and the implementation of Person Centered Planning. The CSM will assess staff capabilities and provide training based on identified needs and industry and systems changes.

Requirements

21 years or older
Valid California Driver's License
Acceptable driving record
State minimum required automobile insurance
CPR and First Aid Certification within 30 days of employment
English grammar and writing skills sufficient to do documentation and report preparation
Ability to do crisis intervention counseling
Ability to develop curriculum and objectives, evaluate physical, academic and psychological needs and develop rapport with funding sources, staff and all other persons significant in clients’ welfare
Bachelor’s Degree in a Behavioral Science or related field, or equivalent in education and experience in behavioral management program design and implementation
Knowledge of programs dealing with developmental disabilities
One (1) years of management experience at mid-level (preferred)
Three (3) years’ experience in related field
Ability to sit, stand, and walk for extended periods of time
Ability to perform fine motor tasks such as typing, writing, filing, and handling paperwork
Ability to lift and carry up to 25 pounds
Sufficient balance to navigate busy work areas
Adequate vision and hearing to communicate effectively with staff, clients, and employers
Ability to prepare reports and summaries and demonstrate basic organization and time-management skills
Basic math skills to support financial tracking and funder reporting
Professional demeanor with the ability to communicate confidently

Responsibilities

Provide Training to program staff on documentation, tracking, service plan development and implementation of Person Centered services.
Monitors the implementation of Person Center Planning and Process
Attends on site program meetings
Reviews client files for completeness and timeliness of services
Ensures compliance with all regulatory standards and company policies.
Attends Support Team meetings as needed or requested
Develop an annual training plan and calendar with Program Management
Participate in the initial training and orientation to the program of staff and clients
Periodic reviews client notes and tracking to assess staff capabilities and training needs
Acts as a liaison between EXCEED, Funders and other stakeholders as needed.
Keeps CEO and Program Management informed regarding service delivery issues and needs
Holds quarterly meetings with Service Team Coordinators to provide information, discuss issues and ensure uniformity of the case service system
Assists in collection and monitoring Program Outcome data relevant to case service delivery
Tracks referrals received and monitors progress
Assists the program Management and Service Team Coordinators to develop strategies and plans for improvement when weaknesses or deficiencies are found.
Provides input to the Annual Planning Process
Attends monthly Day Program Meetings
Provides a quarterly report to the CEO regarding the overall quality, effectiveness and efficiency of the case management system and makes recommendations for corrective action if needed
Acts as the chair or co-chair of the Quality Assurance Committee
May represent EXCEED at community events and funder/referral agency meetings