Case Planning Supervisor

ICAN Inc•City of Utica, NY

11h

About The Position

The Case Planning Supervisor provides oversight, supervision, and guidance to a team of intensive preventive Case Planners and Community Based Support Specialists serving families referred by the Oneida County Department of Family and Community Services (OCDFCS), who may be at risk of being placed into foster care. The Supervisor ensures high-quality, strengths-based, family-centered case planning services that promote child safety, permanency, and well-being. They monitor compliance with meeting all regulatory standards and documentation, while supporting the professional development of their staff. This role acts as the primary link between direct service staff and program management, fostering collaboration across systems and promoting positive outcomes for children and families.

Requirements

Bachelor’s Degree in Human Services or related field with a minimum two years of experience working with youth and their families.
Minimum of 1 year of supervisory experience required.
A valid NYS Driver's License is required.

Nice To Haves

Management and supervisory experience working in child welfare setting preferred.

Responsibilities

Provide regular supervision to assigned Case Planners and Community Based Support Specialists, reviewing caseloads, progress, and challenges; offering guidance and support in case management, crisis intervention, and service coordination.
Ensure Case Planners deliver services consistent with the agency’s mission, vision, and values; promoting a strengths-based, family-centered, and culturally responsive approach in all case planning activities.
Monitor and review the progress of care across Case Planners’ caseloads to ensure services are responsive to family needs, aligned with program standards, and advance permanency planning goals (including preventing foster care placement, expediting reunification, and reducing re-entry into care, etc.).
Participate in recruitment, selection, and training of Case Planners.
Ensure Case Planners meet all OCDFCS, agency, state, and federal contact requirements, including monthly home visits, mandated face-to-face contacts, service plan reviews, family group conferences, and other casework contacts as outlined in program requirements.
Review and approve case plans, progress notes, and documentation to ensure adherence to agency, local OCDFCS, federal, and state standards.
Track data, documentation, and compliance metrics to ensure program performance and address gaps in service delivery.
Monitor service delivery of assigned Case Planners to ensure compliance with agency and regulatory body requirements.
Coordinate with Program Manager, OCDFCS, schools, service providers, and community agencies to support staff and family needs, reduce barriers, and strengthen cross-system collaboration.
Attend meetings as required.
Provide reports and updates to the Program Manager on caseload activity, challenges, and successes.
As needed, provide direct support to staff and/or families in the field, including attending family group conferences, home visits, court appearances, or crisis situations.
Review and report incidents according to agency policy.
Promote a safe and supportive environment for staff and families, encouraging reflective supervision, professional growth, and continuous quality improvement.
Travel primarily within Oneida County with occasional travel in New York State as required.]Additional duties may be assigned, on an as needed basis.