Case Manager, Compass Urgent Accommodation Vouchers
About The Position
Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success. About the team: Compass Urgent Accommodation Vouchers (CUAV) provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing. The Case Manager will help families and pregnant people access emergency hotel rooms, get connected to shelter and longer term housing options, address immediate needs and crises, and access community resources.
Requirements
- Experience working with people in crisis.
- Demonstrated understanding of issues facing homeless and low-income families.
- Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
- Demonstrated commitment to diversity, equity, inclusion and belonging work.
- Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.).
Nice To Haves
- Salesforce experience a plus.
- Candidates who speak fluent Spanish are especially encouraged to apply.
Responsibilities
- Respond to calls from the hotline from families in urgent need of housing.
- Make sure that all families in the CUAV program are connected with housing problem solving support and/or other longer-term housing options.
- Provide crisis intervention, information and referrals, and advocacy to families in moving towards stability.
- Ensure that families understand and comply with program and hotel rules; step in to mediate if any conflicts or concerns arise.
- Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.
Benefits
- 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
- health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
- after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2-6.
- Membership in OPEIU/Local 29 union.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
