Case Manager

Nexuscps LLC

2d•Onsite

About The Position

At NexGen Medical Centers, we’re not just treating pain — we’re helping patients get their lives back. As a leader in interventional pain management, we pride ourselves on compassionate care, innovative treatments, and a supportive clinic environment. We’re growing and looking for a Case Manager to be the support of our back office. If you’re organized, personable, and thrive in a fast-paced healthcare setting, this is the role for you! The Case Manager is responsible for coordinating patient cases from intake through treatment completion by ensuring timely communication, accurate documentation, appropriate insurance and legal verification, and adherence to NexGen processes. This role is critical to maintaining workflow efficiency, regulatory compliance, and high-quality patient care. Medical decision-making is solely the responsibility of the treating provider and is based on clinical evaluation and medical necessity. The Case Manager’s role is administrative and coordinative in nature and does not influence treatment decisions.

Requirements

High school diploma or equivalent
1+ year of customer service experience
Strong communication, multitasking, and organizational skills.
Comfortable with Electronic Medical Records (EMR/EHR) systems.

Nice To Haves

healthcare administration training is a plus
medical office experience preferred
Bilingual (Spanish/English) preferred to serve our community better.

Responsibilities

Patient Account Management
Communication & Call Handling
Scheduling & Workflow Oversight
Documentation & Systems Management
Email & Task Management
Maintain patient confidentiality and HIPAA compliance at all times.
Demonstrate accountability, attention to detail, and strong follow-through.
Communicate proactively with leadership regarding delays, risks, or workflow barriers.
Uphold NexGen standards of professionalism and patient advocacy.