Case Manager - Miami, FL

Vensure Employer Services•Miami, FL

57d

About The Position

Do you have a heart for helping people and a passion for keeping things organized? Do you thrive in fast-paced environments where attention to detail and communication are key? We are looking for a compassionate, proactive Case Manager (Pre-Litigation & Office Support) to join our growing team. This client-facing and administrative role is essential to helping our injured clients navigate their cases while keeping office operations running smoothly. As a Case Manager, you'll be the primary point of contact for clients in the pre-litigation phase - guiding them through onboarding, treatment scheduling, and regular updates. You'll also assist with general office administration, including mail handling, office supplies, attorney and operations support, and marketing coordination. This position is perfect for someone who is highly organized, detail-oriented, and takes initiative in both client service and administrative support.

Requirements

Excellent communication and follow-through
Strong organization and attention to detail
Comfort working with case management software (SmartAdvocate a plus)
Bilingual (Spanish/English) strongly preferred
2+ years of experience in personal injury, case management, or office administration

Responsibilities

Send welcome packets and conduct initial welcome calls
Confirm signed retainers and documentation
Ensure smooth transition from Intake to Case Management
Schedule initial and follow-up treatment appointments (chiropractic, imaging, specialists)
Communicate with providers and confirm appointments
Assist clients with transportation or scheduling needs
Serve as the main point of contact during treatment
Provide monthly updates and respond to client inquiries via Hona (within 1 business day)
Notify legal team of client issues or case developments
Maintain accurate provider timelines and treatment logs in SmartAdvocate
Document any gaps, progress, or completion of treatment
Communicate case status with Pre-Lit Paralegal and Attorneys
Assist Medical Records team with follow-ups on missing authorizations
Document all communications and updates in SmartAdvocate
Collect and distribute office mail daily
Maintain office supplies inventory and place orders as needed
Assist the Receptionist with daily front-desk tasks (answering calls, scanning, mailing letters, and client walk-ins as needed)
Assist attorneys, marketing, and operations teams with administrative tasks (mailing letters, scanning, filing, event coordination, etc.)
Support special projects or initiatives as assigned