Account Manager - Miami, FL

Boats Group•Miami, FL

2d•Hybrid

About The Position

We are growing our Account Manager team and are looking for you! In this role you will lead client engagement by proactively reaching out, enhancing connections, and improving experiences through communication and process improvements. By managing and resolving technical inquiries swiftly, you will build a strong relationship, ensure satisfaction, and drive retention. You will use your analytical skills to provide insightful reports to the clients and partner with the Account Director to create retention strategies to drive client success and minimize churn.

Requirements

Experience: Proven track record in account management, technical support, sales, or a similar client-facing role, typically gained over the course of 5 years of similar experience.
Technical Expertise: Solid understanding of SaaS and technical products, with the ability to troubleshoot and resolve client issues.
Analytical Mindset: Strong ability to analyze data, identify key trends, and provide solutions to enhance client performance.
Communication Skills: Excellent verbal and written communication skills. You know how to connect with people and make complex information easy to understand.
Organizational Skills: Ability to juggle multiple accounts and priorities with a keen eye for detail and deadlines.
Education: Bachelor’s degree in Business, Marketing, IT, or a related field, or equivalent on-the-job experience.
Tech-Savvy: Familiarity with CRM systems, troubleshooting tools, Google Suite—with the ability to troubleshoot any problem that comes your way.

Nice To Haves

Experience with SaaS products and digital marketing/advertising is a plus!

Responsibilities

Client Engagement Champion: Take the lead in proactively reaching out to clients to build strong, trust-based relationships. Identify opportunities to enhance their experience through personalized communication and process improvements.
Customer Success Partner: Serve as the central point of contact for client concerns, ensuring swift and effective resolution of issues to maintain client satisfaction and loyalty.
Technical Troubleshooter: Provide prompt and effective solutions to technical inquiries related to our SaaS product, escalating complex issues as needed to ensure smooth client operations.
Data-Driven Strategist: Dive into client account performance data to uncover trends, provide actionable insights, and collaborate with clients on growth opportunities. Regularly conduct performance reviews and refine strategies for mutual success.
Retention Expert: Design and implement targeted retention strategies that minimize churn, drive customer loyalty, and maximize lifetime value.
Insightful Reporting: Deliver clear, actionable reports on account health, feedback, and retention metrics to inform team strategy and decision-making.

Benefits

Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year
Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
Commuter Benefits: Park conveniently in our building’s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.

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