Case Manager

IEM•Fort Lauderdale, FL

4h•Hybrid

About The Position

IEM is seeking a Full-Time Case Manager responsible for reviewing program applications for accuracy, completeness, and compliance. This role includes documenting case activity, communicating with applicants as needed, and ensuring all cases align with established program guidelines, policies, and procedures. The Case Manager will maintain a thorough understanding of applicable federal, state, and program requirements and may assist with applicant intake and program outreach efforts within the Miami-Fort Lauderdale area of Florida. Case Managers may also support day-to-day case management project activities, including monitoring, reporting, applicant consultation, and specialized advisory services, as assigned. The position involves providing applicants with program information, assisting with application completion, and performing related duties in support of program objectives. The ideal candidate is ethical, analytical, detail-oriented, and an effective communicator with strong written and interpersonal skills. This role requires strict adherence to federal and state regulations and program policies.

Requirements

Bachelor’s Degree or Associate’s Degree from an accredited university.
Two (2) years of experience providing customer service and/or clerical work.
An equivalent combination of education and relevant experience may be considered in lieu of a degree.
Ability to perform the job function with limited supervision, while providing excellent customer service.
Excellent interpersonal, written and oral communications skills, ability to multitask and work independently.
Intermediate level Microsoft Office skills; ability to quickly learn new software applications.
Ability to acquire and implement a working knowledge of applicable rules and regulations.

Nice To Haves

Experience with housing grant programs – particularly CDBG-DR
One (1) year of housing experience – particularly experience with disaster recovery initiatives or other similar grant programs.

Responsibilities

Manage individual workload, productivity, and communications to ensure accurate, efficient, and policy‑compliant case processing.
Review applications and supporting documentation for accuracy, completeness, and eligibility in accordance with program policies and procedures.
Maintain a working knowledge of program requirements, departmental process flows, and standard operating procedures.
Investigate discrepancies, identify issues, and resolve cases using sound analysis, customer service skills, and established escalation protocols.
Accurately document case activity, maintain complete case files, and ensure records are audit‑ready and compliant with federal, state, and program requirements.
Communicate professionally and empathetically with applicants, responding to inquiries and requests in a timely manner and providing guidance throughout the application process.
Track case progress, update case management systems, and support reporting requirements as assigned.
Collaborate with internal teams and contribute to continuous improvement by identifying trends and suggesting procedural enhancements.
Exercise sound judgment, discretion, and confidentiality when handling sensitive applicant information.
Perform other duties as assigned.