Case Manager - Annas House

Catholic Charities USA•Bel Air, MD

12d•Onsite

About The Position

Catholic Charities is seeking a Case Manager for Anna's House. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule is Monday - Friday 9am - 5pm with one evening shift 12pm - 8pm. With the goal of reducing the number of people in Harford County that return to homelessness, Anna's House serves families and chronically homeless adults through several different program options. The purpose of the program is to support some of the most vulnerable people in achieving permanent housing, increasing life skills geared toward self-sufficiency, and reducing barriers that may have contributed to periods of homelessness

Requirements

Bachelor's degree in Human Services, Social Work, or related field.
Two years related experience.
Excellent knowledge of case management and crisis intervention services.
An equivalent combination of education and experience may be considered.
Demonstrates patience and composure when working with others, fostering positive relationships.
Exhibits exceptional relational and customer service skills, building strong connections and providing top tier service.
Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.
Utilizes effective conflict resolution skills to address issues and maintain a positive environment.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Nice To Haves

Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Work with clients to primarily focus on improving quality of life in obtaining stable and permanent housing, goal setting, case planning and personal development
Maintain casework files on each client according to policies and procedures and organize and record information into ETO and HMIS in a timely manner
Provide support, advocacy, information and referral services to Clients of Sarah's House
Participate in and accurate track case management progress for 30/60/90 team meetings in HMIS
Motivate and empower clients to establish and reach goals, including obtaining information from clients such as: client's interests, aptitudes, and abilities for developing case plans
Ensures client confidentiality is maintained in accordance with HMIS guidelines and requirements.
Other duties as assigned.
Participates in local Continuum of Care Meetings and Committees.
Facilitates Life Skills classes and provides after care services to clients for up to twelve months.
Provides direction to the Program Assistant's in support of case management.
Ensures compliance with the U.S. Department of Housing and Urban Development (HUD) rules and regulations and passing annual HUD audits and other privately funded programs.
Coordinates housing leased to or for clients, negotiates leases with the landlords and occupancy agreements with residents; maintains ongoing contact with realty representatives and property managers to ensure good relations.
Inspects the property and/or apartments at specific intervals.
Reinforces occupancy policies and procedures by initiating procedures for non-payment of rent.
Monitors the upkeep of the property, including snow & trash removal, landscaping, and routine maintenance and repairs.