Case Manager (Noles Court)

Catholic Charities of Buffalo • Buffalo, NY

10h • Hybrid

About The Position

Catholic Charities of Buffalo is seeking a full-time Case Manager (35 hours per week) to support our Permanent Supportive Housing Program at Noles Court, located on Best Street in Buffalo. This role provides comprehensive, person-centered support to homeless and/or frail older adults residing in our specialized subsidized housing community. The Case Manager helps clients achieve greater stability and independence by conducting assessments, developing care plans, coordinating essential services, and ensuring effective delivery of supports such as emergency financial assistance, housing and entitlement resources, health and wellness services, caregiver supports, and in-home nursing care when needed. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all.

Requirements

• Associate degree required in Social Work, Mental Health Counseling, Gerontology, Human Services, or a related field; Bachelor's degree preferred.
• Two years of direct experience providing linkage to community-based services for individuals or families experiencing homelessness.
• Ability to maintain a professional, welcoming, and client-centered approach.
• Demonstrated ability to work compassionately with older adults, including those experiencing homelessness or difficulty with ADLs.
• Strong interpersonal, written, and verbal communication skills.
• Knowledge of community health, behavioral health, and social service systems and resources; willingness and ability to continue developing skills related to service interventions.
• Ability to build and maintain effective working relationships within a multidisciplinary team.
• Strong organizational, time management, problem-solving, and independent work skills.
• Proficiency with Microsoft Office applications, electronic databases, and electronic health record systems.
• Ability to travel within the eight-county WNY region; must have reliable transportation and maintain required auto insurance coverage.
• Ability to work a flexible schedule, including occasional activities or events outside standard business hours.

Nice To Haves

• Experience supporting older adults, individuals with ADL (Activities of Daily Living) challenges, or helping formerly homeless individuals maintain stable housing is a plus.

Responsibilities

• Manage an active caseload of residents living in Noles Court, ensuring all services meet program, contract, and accreditation standards.
• Advocate for clients to ensure their needs, rights, and preferences are respected.
• Conduct thorough intake and assessments, including reviewing referral information, identifying strengths and needs, and understanding the external factors affecting each client.
• Develop person-centered care plans that outline the services, supports, and providers needed to help clients achieve stability, wellness, independence, and satisfaction.
• Identify and help clients build the skills necessary for community inclusion, positive relationships, dignity, and respect.
• Coordinate in-home services as needed to support clients in safely maintaining independence in their homes.
• Schedule and lead regular service plan reviews, evaluating progress, identifying barriers, and updating plans as needed.
• Maintain accurate, clear, and timely documentation that meets program, funder, and accreditation requirements.
• Uphold Catholic Charities' mission, vision, guiding principles, policies, and procedures in all work.
• Follow high ethical standards consistent with Catholic Charities' Corporate Compliance Program, Code of Ethics, legal requirements, labor laws, and regulations from NYS Justice Center, OMH, and other accrediting bodies.
• Comply with all federal and state requirements related to confidentiality, privacy, documentation, billing, and service delivery.
• Provide care that reflects agency values and promotes high-quality, client-centered, strengths-based, solution-focused, and trauma-informed services.
• Foster an environment of cultural sensitivity, inclusiveness, and respect for diversity.
• Participate actively in staff meetings, supervision, and required trainings.
• Perform additional duties as assigned.

Benefits

• 35 hours per week, hybrid/flexible schedule
• 25 PTO days per year ( PTO is prorated based on start date)
• 13 paid holidays per year ( Part‑time holiday pay depends on the employee's regular schedule)
• Medical, dental, and vision insurance plans
• 403(b) retirement plan with employer contribution after six months
• Employer‑paid life insurance and Employee Assistance Program (EAP)
• Training & development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree