Principal Consultant - Functional Lead - Court Case Management

Ondaro (US)

24d • $150,000 - $200,000

About The Position

As an industry-recognized leader and pure-play ServiceNow Elite partner, Ondaro designs, enables and sustains digital transformation for enterprise clients across both private and public sectors. Ondaro is a multi-award-winning firm, having earned ServiceNow’s "Creator Workflow" award, "Americas Elite Partner of the Year," and "Global Elite Partner of the Year" awards. Ondao’s end-to-end solutions enable organizations to make the most of their ServiceNow investments, reducing costs and improving the quality of services across the enterprise. Our portfolio includes strategy, implementation, modernization, digital transformation, and cloud-managed services that span across ServiceNow’s Technology, Customer, Employee, and Creator workflows.
Ondaro is seeking a high-performing, results-oriented individual to guide our clients in adopting and adapting ServiceNow best practices in the most efficient and effective way to ensure maximum return on their investment. The ideal candidate is seen as a thought leader with a broad and deep understanding of IT infrastructure and asset-related business process concepts and able to drive the development of solutions to problems and critical IT asset management efforts, often for the most complex or difficult customer situations.
Job Summary:
Cask is looking for an experienced Business Solutions Consultant with experience in supporting the design, development, and implementation of IT systems for Court or Administrative Adjudication Case Management. We are looking for someone with extensive experience in enterprise-level portfolio management and strategic advising, particularly with expertise in translating complex business requirements into ServiceNow-based solutions.
Here’s what you’ll dive into:
Advanced Business Process Re-engineering: Lead workshops with senior client stakeholders to redefine and optimize business processes at the portfolio level, with an emphasis on holistic process improvement and alignment with long-term business goals
Bridge Business and Technical Requirements: Collaborate with technical architects and delivery teams to translate complex business needs into scalable solutions on the ServiceNow platform
Develop Strategic Documentation: Craft strategic roadmaps, high-level process frameworks, and executive-level documentation to support initiatives and decision-making
Executive Client Engagement: Engage directly with senior managers and executives to align initiatives with organizational objectives, utilizing data insights to support long-term strategies
Data-Driven Insights and Analytics: Leverage data and industry expertise to drive portfolio analysis, enabling clients to optimize their business structures and achieve portfolio-wide efficiencies
Enablement of Customer Success: Support clients in envisioning ServiceNow's capabilities and future-proofing their portfolio strategy to deliver value across the organization

Requirements

• BS or BA degree in Business or related field or equivalent experience
• Court or Administrative Adjudication Case Management Expertise
• Proven track record of influencing senior stakeholders, with the ability to present complex ideas clearly and advise on long-term business transformations
• Skilled in portfolio budgeting, cost analysis, and financial modeling, focusing on portfolio-level impacts
• Ability to work with architects to translate business requirements into platform-level configurations without managing individual project tasks
• Solid understanding of OCM principles, ensuring smooth transitions for enterprise-level changes
• Familiarity with Agile, hybrid delivery models, and frameworks like SAFe, focusing on portfolio and program-level governance over individual project delivery
• Ability to design and implement business process frameworks that support enterprise-wide strategy

Responsibilities

• Lead workshops with senior client stakeholders to redefine and optimize business processes at the portfolio level, with an emphasis on holistic process improvement and alignment with long-term business goals
• Collaborate with technical architects and delivery teams to translate complex business needs into scalable solutions on the ServiceNow platform
• Craft strategic roadmaps, high-level process frameworks, and executive-level documentation to support initiatives and decision-making
• Engage directly with senior managers and executives to align initiatives with organizational objectives, utilizing data insights to support long-term strategies
• Leverage data and industry expertise to drive portfolio analysis, enabling clients to optimize their business structures and achieve portfolio-wide efficiencies
• Support clients in envisioning ServiceNow's capabilities and future-proofing their portfolio strategy to deliver value across the organization

Benefits

• Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind.
• We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications.
• We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.
• We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level