Case Manager (Remote)

Aston Carter•Sugar Land, TX

1d•$23 - $23•Remote

About The Position

The DLS Case Manager provides comprehensive case management for all types of leave of absence and disability life events. As a skilled professional, you will answer questions, understand employee situations, apply the appropriate benefits, and respond to changing circumstances and needs. You will ensure a connected and trusted case management experience as the single point of contact for employees throughout their leave of absence or disability event.

Requirements

1+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining appropriate benefits, and executing a case management plan.
Experience in MS Word, Excel, Access, Outlook, and PowerPoint.
Strong customer service focus with a high standard mindset.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Strong technical skills and computer aptitude, including the ability to learn new systems and navigate multiple systems/windows simultaneously.
Ability to prioritize, manage, and complete work/projects with tight deadlines.

Nice To Haves

Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA.
Experience working with confidential information.
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states.
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters.

Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
Serve as a point of contact for assigned employees, managing 150 – 200 employee cases, and providing holistic case management services.
Review medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans.
Leverage duration guidelines, best practice tools, and organizational resources to support oversight of a leave event.
Critically assess and adjust the case management plan to an employee’s changing needs.
Address and respond to sensitive situations, troubleshooting issues and removing barriers before, during, or after a leave event.
Respond to employee-impacting issues during the leave event and ensure effective communication occurs.
Identify and solve problems that may arise, sometimes with limited information.
Facilitate a smooth return-to-work and ramp-back plan for employees returning to the workplace.
Educate managers and business partners on employee concerns and needs before being off or returning to work.
Communicate regular updates to employees and stakeholders both verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records to ensure accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.