Case Manager - Glenmore Manor

AFRICAN AMERICAN PLANNING COMMISSION INC • New York, NY

1d • $55,000 - $57,000

About The Position

Under the general supervision of the Assistant Program Director, Case Managers are expected to perform the following principal duties and responsibilities. Conduct intake, in-depth assessments and interviews to determine eligibility for the program prior to program entry. Use a Person-Centered approach to help tenants set goals, identify interests, and address concerns. Get to know tenants and their psychosocial history in order to provide strategic interventions and services. Develop and update support plans, case notes and other documents related to a tenants file and in accordance with funder requirements. Coordinate care and supports for tenants with the guidance of Assistant Program Director and the social services team. Support tenants in exploring and pursuing employment, education, volunteering, and other activities. Provide ongoing life skills development including problem solving and skill development to aid in the tenants' process of improving independence and quality of life. Provide specialized and targeted interventions when tenants are at risk of eviction. Advocate and connect tenants to medical, mental health, and other supportive counseling services. Provide outreach in order to engage tenants who do not follow through with appointments and case management. Regularly coordinate care with all collateral contacts, including but not limited to family, providers, ACS and APS, DOE, etc. Maintain a strengths-based perspective to engage all members of the family in order to help improve family functioning. Link tenants with vital community resources including medical, mental health, substance abuse treatment and support groups. Engage with community partners to provide services onsite and offsite. Conduct visits in the tenant’s unit to ensure compliance with lease and program rules. Attends all internal trainings, development conferences and other trainings scheduled by funding agency. Enlist the support of property management as appropriate for wellness checks. Effectively guide tenants through the process of application, qualification, re-determination for SSI, SSDI, Medicaid, Medicare, HRA, SNAP and other services as needed. Ensures compliance with organizational standards of confidentiality in handling of records and maintains accurate and up to date tenant files. Participate in program events and conduct weekly group activities. Track and report services/outcomes and provide data updates on tenants according to organizational and funder requirements. Performs other related duties as may be requested by immediate supervisor and in his/her absence the Program Director.

Requirements

• Bachelor’s degree in a related field (social work, mental health counseling, psychology, sociology etc.) with at least 3-5 years’ experience in a residential setting.
• Experience working with one (1) or more populations including: mental health, substance abuse programs, inpatient/outpatient treatment, homeless and supportive housing populations.
• The Case Manager will participate and contribute to a program culture that is tenant centered, outcome-oriented and dedicated to continuous quality improvement.
• Strong verbal and interpersonal communication skills with a focus on providing excellent services.
• Demonstrated ability to interact effectively and collaboratively with a diverse community of tenants, program staff, and other departments.
• Strong time management and organization skills.
• Ensures exceptional attention to accuracy and quality of work.

Responsibilities

• Conduct intake, in-depth assessments and interviews to determine eligibility for the program prior to program entry.
• Use a Person-Centered approach to help tenants set goals, identify interests, and address concerns.
• Get to know tenants and their psychosocial history in order to provide strategic interventions and services.
• Develop and update support plans, case notes and other documents related to a tenants file and in accordance with funder requirements.
• Coordinate care and supports for tenants with the guidance of Assistant Program Director and the social services team.
• Support tenants in exploring and pursuing employment, education, volunteering, and other activities.
• Provide ongoing life skills development including problem solving and skill development to aid in the tenants' process of improving independence and quality of life.
• Provide specialized and targeted interventions when tenants are at risk of eviction.
• Advocate and connect tenants to medical, mental health, and other supportive counseling services.
• Provide outreach in order to engage tenants who do not follow through with appointments and case management.
• Regularly coordinate care with all collateral contacts, including but not limited to family, providers, ACS and APS, DOE, etc.
• Maintain a strengths-based perspective to engage all members of the family in order to help improve family functioning.
• Link tenants with vital community resources including medical, mental health, substance abuse treatment and support groups.
• Engage with community partners to provide services onsite and offsite.
• Conduct visits in the tenant’s unit to ensure compliance with lease and program rules.
• Attends all internal trainings, development conferences and other trainings scheduled by funding agency.
• Enlist the support of property management as appropriate for wellness checks.
• Effectively guide tenants through the process of application, qualification, re-determination for SSI, SSDI, Medicaid, Medicare, HRA, SNAP and other services as needed.
• Ensures compliance with organizational standards of confidentiality in handling of records and maintains accurate and up to date tenant files.
• Participate in program events and conduct weekly group activities.
• Track and report services/outcomes and provide data updates on tenants according to organizational and funder requirements.
• Performs other related duties as may be requested by immediate supervisor and in his/her absence the Program Director.

Benefits

• Medical (including prescription coverage), Dental & Vision
• Commuter Benefits
• Employee Assistance Program
• Paid Holidays, Annual Paid Time Off (23 days)
• Life Insurance
• Long Term Disability
• Retirement Benefits Plan (403B)
• You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level