Case Manager

EXPRESS PAIN AND URGENT CARE PLLC • San Antonio, TX

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About The Position

Case Manager – Epic Pain Management
Epic Pain Management is dedicated to providing exceptional, patient-centered care through innovative and compassionate pain management solutions. We pride ourselves on professionalism, teamwork, and a deep commitment to helping our patients achieve relief and recovery.
We are seeking a dedicated and organized Case Manager to join our team. The ideal candidate will take ownership of their caseload, ensuring smooth coordination of care, timely communication, and precise documentation. This position plays a key role in supporting patients while collaborating closely with providers, attorneys, and staff to ensure excellent outcomes.

Why Join Epic Pain Management?
At Epic, every patient interaction matters. You’ll be part of a supportive, growth-driven team where your work directly impacts both patient care and the overall patient experience.

Requirements

• Previous experience in case management, medical coordination, or legal setting — preferred.
• Bilingual in English and Spanish — highly preferred but not required.
• Familiarity with electronic health record systems (Athenahealth or similar) highly preferred but not required.
• Strong understanding of medical office operations, scheduling, and documentation standards.
• Excellent communication and interpersonal skills; able to build rapport with patients and collaborate effectively with providers and outside resources.
• Ability to prioritize and manage multiple cases in a fast-paced environment.
• Commitment to maintaining confidentiality and compliance at all times.

Responsibilities

• Manage and maintain your own active caseload of patients from intake through discharge.
• Serve as the primary point of contact for patients, ensuring consistent and compassionate communication throughout their treatment.
• Receive and process referrals; create and maintain accurate patient charts in the electronic medical record (EMR) system.
• Schedule and confirm all patient appointments, including new evaluations, procedures, follow-ups, post-ops, and telemedicine visits.
• Coordinate care with clinical staff to ensure timely authorizations, diagnostics (e.g., MRI, physical therapy), and treatment updates.
• Maintain and update internal tracking spreadsheets daily (e.g., referral logs, procedure trackers, case status updates).
• Process all orders, referrals, and medical record requests within established timelines (typically 24–48 hours).
• Handle medical records requests, including those requiring affidavit processing, ensuring accuracy and compliance.
• Arrange transportation for patients to and from appointments using approved methods.
• Communicate effectively with external offices regarding patient progress, medical records, and billing inquiries.
• Uphold patient confidentiality and compliance with HIPAA and all applicable regulations.
• Accurately document all communications, actions, and updates in patient records.
• Support the department with administrative and clerical duties as needed to ensure efficient case flow.

Benefits

• Paid time off, paid holidays, and 401(k) with a 4% employer match
• 80% employer-paid medical insurance for employees, with optional dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed