Case Manager, BH (FT)

Community Resources for Justice•New Haven, CT

1d•Onsite

About The Position

The Case Manager is responsible for managing an outpatient caseload, which includes monitoring weekly client activities and assisting with employment, housing, transitional, and discharge planning. Key duties involve developing and overseeing Individual Program Plans, conducting regular meetings with clients to track progress and ensure program compliance, and managing weekly schedules. The role requires maintaining consistent communication with referral providers and family members, providing timely information for service coordination, and completing all necessary client paperwork. The Case Manager also attends relevant meetings, conferences, and training, handles client referrals, ensures appointments are scheduled promptly, and works to minimize no-show rates. Additionally, they assess client needs, report progress to the clinical team, coordinate clinical case management services with community providers for housing and employment, screen clients for eligibility for benefits like Medicaid, Medicare, SSI, and SSDI, and make referrals for additional support. Regular individual supervision with the Clinical Director is also a core component of this position.

Requirements

Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency.
Good communication skills and the ability to collaborate with staff members.
Solid time management skills and the ability to prioritize tasks.
Excellent typing skills and experience working with Windows, Microsoft Office, and Excel.
BS/BA from an accredited college or university in Criminal Justice, Human Service, or related field.

Nice To Haves

One year of case management experience.
Experience with a correctional population.

Responsibilities

Develops and monitors Individual Program Plan for clients on caseload.
Meets regularly with each client to discuss progress with program requirements, personal goals, program compliance, discusses, reviews, and helps with weekly schedules, passes, and reengaging clients to treatment.
Maintains ongoing communication with referral providers and family members.
Provides timely information to appropriate personnel for coordination of services and for reporting purposes.
Completes all required paperwork for each client on caseload.
Attends necessary meetings, conferences, and training within CRJ and with outside providers.
Responsible for receiving referrals from the referral source and ensuring clients are scheduled within 2 business days of receiving the referral.
If a client is not able to have intake scheduled within 2 weeks of referral, the case manager will inform JBCSSD referral source and work to remedy.
Remain in close communication with clients to inform them of all appointments.
Ensure the appointment reminder system is up to date and active to decrease no show rate.
Meet with clients to assess needs and treatment progress and report back to the clinical team any necessary updates regarding client needs.
Coordinates clinical case management services for clients with a variety of community-based service providers including in areas of housing, employment; screens and ensures clients’ eligibility for Medicaid, Medicare, and other benefits, including but not limited to SSI and SSDI; makes referrals for additional services and supports as needed.
Meet weekly with Clinical Director for individual supervision to discuss cases, and problem solve any issues that may arise.