Case Manager - Neighbors First Families

Friendship Place•Washington, DC

11d•$58,117 - $63,506

About The Position

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-focused - individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. The position provides permanent supportive housing services to families experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Families Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, participant-driven process.

Requirements

A High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR A bachelor's degree in any field, and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR A master's degree in social work or a related a human services field and one to two years of experience
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module.? May be called into action to perform life-saving measures. First Aid/CPR/AED training will be provided by Friendship Place
Demonstrated professional knowledge of the theories, principles, techniques, and practices of social service delivery systems
Understanding of adult rehabilitation services
Experience with families, youth, and school systems
Experience with addictions, mental health, and co-occurring disorders
Strong written and verbal skills
Must have strong intra- and interpersonal communication skills, with the ability to communicate professionally and effectively both in writing and verbally.
Ability to work in a culturally diverse environment
Ability to work well under pressure
Ability to work as a team player
Strong commitment to mission, including racial equity and social justice
Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license

Responsibilities

Provide supportive services to families experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
Deliver face-to-face contacts to consumers and their children, spending approximately 80% of time in the field
Demonstrate empathy and flexibility in responding to consumers’ needs and requests fostering wellness and independence
Engage consumers and assess individual needs, preferences, and strengths
Develop, implement, and revise individual service plans
Assist households in locating and selecting wraparound services
Monitor medical/psychiatric needs and medication management of all household members
Assist participants in securing adequate housing resources
Act as a liaison with landlords and other community stakeholders
Participate in multidisciplinary meetings and regular supervision
Collect outcome statistics and write monthly progress reports
Maintain participant’s electronic records in the Housing the Homeless database and physical files
Attend professional trainings and conferences as needed
Work collaboratively with clients, colleagues, and external service providers, utilizing strong interpersonal and intrapersonal communication skills to support a positive, solution-oriented work environment and to build trust, resolve conflicts, and ensure coordinated, client-centered care.
Actively engage in continuous personal and professional development by seeking out training, feedback, and learning opportunities to enhance skills, knowledge, and effectiveness in the role
Must maintain compliance with background check deadlines and all assigned mandatory training
Perform all other duties as assigned

Benefits

We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!

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