Mondloch House - Housing First Case Manager
About The Position
The Housing First Case Manager will work with a caseload of 18 single individuals (clients) in the Permanent Supportive Housing Program. Singles in this program can experience a variety of challenges ranging from mental health diagnoses, substance abuse, physical/developmental disabilities, limited income, and chronic or long-term homelessness. This work is based in the community and administrative office. The Case Manager will uphold the Housing First model using a trauma-informed care and harm-reduction approach to enhance client success, promote long-term self-sufficiency, and support sustained housing stability. Responsibilities may include conducting individual needs assessments, empowering clients to maintain their housing, and empowering them to work toward self-sufficiency. The Case Manager will link clients to services and resources to help them stabilize, rebuild their lives, and graduate out of the Supportive Housing program.
Requirements
- A bachelor's degree in human services/ related field or commensurate experience
- 2+ years of case management/ direct services/other related experience
- Strong written and oral communication skills
- Ability to prioritize competing priorities and make sound judgements
- Ability to complete tasks while navigating frequent interruptions
- Ability to deliver creative, resourceful solutions to unique challenges
- Strong organizational and time management skills
- Valid Driver’s License and reliable transportation
- Ability to Drive a 15-passenger van
- Willingness to work evenings and weekends when needed
Nice To Haves
- Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)
- Experience with providing services to clients experiencing homelessness, mental health, or substance abuse issues
- Experience utilizing the Homeless Management Information System (HMIS)
Responsibilities
- Use a strengths-based approach to perform assessments to gauge client’s strengths, physical health, mental health, social needs, educational needs, level of life skills, and employment readiness.
- Use assessment outcomes to determine, with the client, what support is needed to maintain stability and achieve short- and long-term goals.
- Develop Individualized Service Plans
- Encourage the client and his/her family to focus their efforts on attaining the objectives specified in their service plan.
- Assist clients in securing appropriate services and coordinate delivery of all services to clients (i.e., employment, housing, finance, mental health services, applying for SSI benefits, etc.)
- Provide support to clients experiencing crises/ implementation of emergency procedures/crisis interventions and coping skills
- Create and maintain financial budgets and money management education with clients; work with clients to ensure rent and utilities are paid in a timely fashion.
- Empower and guide clients in their progress through the housing program
- Maintain complete client records in accordance with agency and best practice standards
- Keep timely documentation of all contact with clients in client file and HMIS (Homeless Management Information System) as required, and completion of annual reassessments and quarterly reviews.
- Participate in staff meetings and trainings as directed by supervisor
- Ensure compliance with all agency policies
- Function as a contributing member of a multidisciplinary team with Shelter House Inc. and partner agencies to ensure clients receive needed services in a timely manner
- Assure that all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner
- Proficiently utilize Microsoft Suites applications (email, calendar, drive, docs, etc.) as a part of day-to-day work requirements
- Safely utilize Shelter House owned vehicles to drive clients to various locations if needed.
- Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment
- Other Duties as assigned
Benefits
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Two Semi-Annual Team Building Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
