Case Manager - Neighbors First Families

Friendship Place • Washington, DC

2d • $58,117 - $63,506

About The Position

The position provides permanent supportive housing services to families experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Families Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, participant-driven process.

Requirements

• A High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
• A bachelor's degree in any field, and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
• A master's degree in social work or a related a human services field and one to two years of experience
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module.? May be called into action to perform life-saving measures. First Aid/CPR/AED training will be provided by Friendship Place
• Demonstrated professional knowledge of the theories, principles, techniques, and practices of social service delivery systems
• Understanding of adult rehabilitation services
• Experience with families, youth, and school systems
• Experience with addictions, mental health, and co-occurring disorders
• Strong written and verbal skills
• Must have strong intra- and interpersonal communication skills, with the ability to communicate professionally and effectively both in writing and verbally.
• Ability to work in a culturally diverse environment
• Ability to work well under pressure
• Ability to work as a team player
• Strong commitment to mission, including racial equity and social justice
• Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license

Responsibilities

• Provide supportive services to families experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
• Deliver face-to-face contacts to consumers and their children, spending approximately 80% of time in the field
• Demonstrate empathy and flexibility in responding to consumers’ needs and requests fostering wellness and independence
• Engage consumers and assess individual needs, preferences, and strengths
• Develop, implement, and revise individual service plans
• Assist households in locating and selecting wraparound services
• Monitor medical/psychiatric needs and medication management of all household members
• Assist participants in securing adequate housing resources
• Act as a liaison with landlords and other community stakeholders
• Participate in multidisciplinary meetings and regular supervision
• Collect outcome statistics and write monthly progress reports
• Maintain participant’s electronic records in the Housing the Homeless database and physical files
• Attend professional trainings and conferences as needed
• Work collaboratively with clients, colleagues, and external service providers, utilizing strong interpersonal and intrapersonal communication skills to support a positive, solution-oriented work environment and to build trust, resolve conflicts, and ensure coordinated, client-centered care.
• Actively engage in continuous personal and professional development by seeking out training, feedback, and learning opportunities to enhance skills, knowledge, and effectiveness in the role
• Must maintain compliance with background check deadlines and all assigned mandatory training
• Perform all other duties as assigned

Benefits

• We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees