Case Manager - Workforce Program

JVS of MetroWest•East Orange, NJ

1d•$55,000 - $60,000•Onsite

About The Position

Workforce Case Manager Seeking a full-time Case Manager to join our Workforce Development team. Under the direct supervision of the Director of Workforce Development, this position is responsible for student retention, maintaining day-to-day operations to ensure programs and services are achieving impactful outcomes for trainees and employer partners. This position is responsible for providing holistic support to adult learners to help adult learners successfully complete training programs to transition into employment. This role focuses on overcoming barriers to persistence by offering academic guidance, personal support, and connections to internal and external resources

Requirements

Master’s degree in vocational rehabilitation, psychology, social work, special education, or a related field.
Excellent organization and time management skills
Strong attention to detail and communication skills
Proficiency in MS Office, calendar management tools, and CRM systems
Willingness to work flexible hours, including evenings and weekends, and travel locally

Nice To Haves

Experience working in adult education, job training programs, or in a non-profit setting
Experience working with diverse populations
Crisis intervention or de-escalation skills
Familiarity with trauma informed practices and holistic student support models
Motivated, self-starter

Responsibilities

Provide one – one coaching and counseling to adult learners facing academic, personal, or logistical challenges
Identify at-risk students early through data tracking, attendance monitoring, and instructor feedback
Work with students to develop individualized student success and retention plans to support program persistence and completion
Connect students to internal and external resources such as ESL, GED, childcare, etc.
Collaborate with program instructors and other departments
Maintain accurate, confidential records and document all student interactions in case management system or CRM
Monitor student progress and follow up regularly to support retention milestones and career transitions
Participate in orientation and onboarding sessions to support student transition into the program
Contribute to retention strategy development, reporting, and continuous improvement initiatives
Performs other duties as needed