Rising Up Mens Shelter - Case Manager Supervisor

CAMBA INC•New York, NY

23d•Onsite

About The Position

What The Case Manager Supervisor Does: Maintain professional relationships with clients and client confidentiality. Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders. Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan. Motivate, coach and counsel direct reporting staff to excel. Ensure that all direct reporting staff completes all necessary case management documentations including housing applications, ILP, and referrals to providers as required. Pull reports from CARES and distribute to staff to ensure staff are up to date on their documentation Develop and maintain tracking systems in order for staff to maintain up to date documentation Ensure that all client charting documentation are up-to-date and reflect services provided such as service plans, sycho-social and psychiatric assessments. Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment. Provide assistance, interventions and follow-up in regards to critical incidents with clients. Encourage teamwork among direct reporting staff as well as among peers. Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols. Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc. Overcome resistance to change from clients, direct reporting staff, and supervisors/funders. Administer constructive discipline to direct reporting staff, as needed. Monitor clients' progress toward their goals (dates achieved) and document via progress notes. Review all documentation related to clients' progress for accuracy, completeness, and clarity. Review and approve time sheets. Prepare performance appraisals for directed reporting staff. Conduct chart auditing of client files (i.e., paper and electronically). Ensure staff utilization of electronic database and conduct oversight to ensure data integrity. Manage own time effectively and coordinate program activities to maximize time of direct reporting staff. Lead and participate in administrative and staff meetings as requested. Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders. May prepare marketing materials for the program. May reach out and market the program to the community in order to recruit clients. May prescreen clients over the telephone for eligibility and may schedule intake appointments. May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments. May have direct client service/program responsibilities in addition to the above. May plan, coordinate and facilitate social/peer support events, including group facilitation for clients. Task may be modified, expanded and/or assigned over a period of time.

Requirements

Bachelor's degree (e. g., B.A., B.S.W.)
Two years of Supervisory experience

Nice To Haves

Master’s Degree preferred.

Responsibilities

Maintain professional relationships with clients and client confidentiality.
Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan.
Motivate, coach and counsel direct reporting staff to excel.
Ensure that all direct reporting staff completes all necessary case management documentations including housing applications, ILP, and referrals to providers as required.
Pull reports from CARES and distribute to staff to ensure staff are up to date on their documentation
Develop and maintain tracking systems in order for staff to maintain up to date documentation
Ensure that all client charting documentation are up-to-date and reflect services provided such as service plans, sycho-social and psychiatric assessments.
Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
Provide assistance, interventions and follow-up in regards to critical incidents with clients.
Encourage teamwork among direct reporting staff as well as among peers.
Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.
Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
Administer constructive discipline to direct reporting staff, as needed.
Monitor clients' progress toward their goals (dates achieved) and document via progress notes.
Review all documentation related to clients' progress for accuracy, completeness, and clarity.
Review and approve time sheets.
Prepare performance appraisals for directed reporting staff.
Conduct chart auditing of client files (i.e., paper and electronically).
Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
Lead and participate in administrative and staff meetings as requested.
Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
May prepare marketing materials for the program.
May reach out and market the program to the community in order to recruit clients.
May prescreen clients over the telephone for eligibility and may schedule intake appointments.
May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments.
May have direct client service/program responsibilities in addition to the above.
May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
Task may be modified, expanded and/or assigned over a period of time.