Shelter Supervisor

YWCA•Cleveland, OH

About The Position

Are you energized by mentoring and coaching a team dedicated to making a difference in the lives of people in need? As a Compassion Navigator Supervisor at the Norma Herr Women's Center, you will have the opportunity to be a key player in providing essential services and resources to empower individuals in crisis. This role allows you to showcase your leadership skills in a dynamic and unique environment, where every day presents a new challenge with the chance to positively impact vulnerable members of our community. Join us and be part of a team that is driven by the values of problem-solving and empathy. Your hard work will earn you a competitive salary plus great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Apply now and take the next step in your career with us! WHO WE ARE YWCA of Greater Cleveland recognizes the challenges to safe affordable housing and every day our staff work to navigate these barriers. Our team provides compassionate, trauma-informed care while ensuring a safe and welcoming environment for all guests. After taking over the site operations in 2018, Norma Herr still remains Cleveland's only low-barrier emergency shelter for adult women aged 18-80, serving an average of 170 or more guests each night providing each person with access to safe shelter and up to 3 meals a day, 365 days a year. YOUR IMPACT AS A SUPERVISOR As the Compassion Navigator Supervisor at the Norma Herr Women's Center, you will play a crucial role in overseeing and guiding a dedicated team. Your responsibilities will include scheduling and managing coverage for your assigned shift, leading team meetings and training sessions to enhance staff development along with conducting performance evaluations, providing coaching or disciplinary actions where needed. Additionally, you'll serve as the main point of contact for escalated guest concerns or staff conflicts, as well as coordinate with external agencies, such as law enforcement and emergency services as necessary. The Compassion Navigator Supervisor is expected to ensure shelter procedures are enforced and that supplies are accurately managed and in stock. By consistently providing support the team in their daily tasks of providing care to all shelter guests, you will make a direct impact on the well-being of the population we serve. WHAT WE'RE LOOKING FOR IN A SHELTER SUPERVISOR To excel in this role, your consistent demonstration of strong leadership and conflict resolution skills are essential. Experience in staff supervision and performance management will be key along with proficiency in administrative tasks (scheduling, corrective counsel documentation, etc.). Your interpersonal skills will be put to the test, especially when navigating high-stress crisis situations. Previous experience in supervision, working within homeless systems, and the ability to work both independently and collaboratively are crucial for success in this position. Effective communication, both written and verbal, is a must-have skill to ensure clear and concise interaction with staff and guests alike. If you can consistently demonstrate these skills and are motivated by a passion for helping others, we encourage you to apply for this rewarding opportunity. YOUR NEXT STEP If this opportunity sounds like what you are looking for, GREAT! Apply today so we can learn more about the skills and experience you add to the team. We're excited to meet you! The YWCA is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Requirements

strong leadership and conflict resolution skills
Experience in staff supervision and performance management
proficiency in administrative tasks (scheduling, corrective counsel documentation, etc.)
interpersonal skills
navigating high-stress crisis situations
Previous experience in supervision
working within homeless systems
ability to work both independently and collaboratively
Effective communication, both written and verbal

Responsibilities

scheduling and managing coverage for your assigned shift
leading team meetings and training sessions to enhance staff development
conducting performance evaluations
providing coaching or disciplinary actions where needed
serve as the main point of contact for escalated guest concerns or staff conflicts
coordinate with external agencies, such as law enforcement and emergency services as necessary
ensure shelter procedures are enforced
ensure that supplies are accurately managed and in stock
providing support the team in their daily tasks of providing care to all shelter guests