Shelter Supervisor

Catholic Charities Archdiocese of Denver • Denver, CO

11h • $26

About The Position

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927.We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

PURPOSE OF POSITION:
A Shelter Supervisor at Catholic Charities:
Applies appropriate techniques and standards in program development and service delivery consistent with our mission, values and Catholic teachings.
Implements program objectives and performance standards as directed by management
Follows budget as set by manager. Provides input into process.
Mains accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports
Directs, coordinates and monitors program staff to achieve goals.
Enforces shelter rules uniformly and consistently.
Responsible for staff scheduling and ensures proper staff coverage at all times.
Acts in a responsible manner within the shelter rules to ensure the safety of persons and property at the shelter.
Knowledge of basic CPR/First Aid and AED to address crisis situations.
Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment
Development of policies and procedures of the shelter operation.
Ensures proper intakes, orientations and discharges are completed for each client according to procedures,
Responds appropriately to needs and crisis situations.
Resolves guest issues/disputes following established policies and procedures.
Assists in creating a welcoming shelter environment.
Responsible for distributing supplies and maintaining inventory of supplies.
Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
Uses creativity and innovation in program development and service delivery.
Mains confidentiality of client and agency information.
Regular and predictable attendance.

Requirements

• At least 2 years’ experience working with homeless and/or in a residential setting, preferably with military, veterans, dually diagnosed mental health and substance abuse clients.
• Demonstrated ability to maintain accurate and timely case files
• Ability to use computer to enter data and create reports in databases and word processing software.
• Demonstrated ability to appropriately resolve crisis situations.
• Ability to effectively lead and motivate staff through application of Agency values
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Associates Degree from an accredited college or university and two years’ experience in a related human services, homeless, mental health or substance abuse field.

Nice To Haves

• Bilingual Spanish preferred but not required.
• Bachelor's degree (BA/BS) preferred but not required and one-year related experience.

Responsibilities

• Applies appropriate techniques and standards in program development and service delivery consistent with our mission, values and Catholic teachings.
• Implements program objectives and performance standards as directed by management
• Follows budget as set by manager. Provides input into process.
• Maintains accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports
• Directs, coordinates and monitors program staff to achieve goals.
• Enforces shelter rules uniformly and consistently.
• Responsible for staff scheduling and ensures proper staff coverage at all times.
• Acts in a responsible manner within the shelter rules to ensure the safety of persons and property at the shelter.
• Knowledge of basic CPR/First Aid and AED to address crisis situations.
• Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment
• Development of policies and procedures of the shelter operation.
• Ensures proper intakes, orientations and discharges are completed for each client according to procedures,
• Responds appropriately to needs and crisis situations.
• Resolves guest issues/disputes following established policies and procedures.
• Assists in creating a welcoming shelter environment.
• Responsible for distributing supplies and maintaining inventory of supplies.
• Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Regular and predictable attendance.

Benefits

• Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree