Shelter Advocate - Women's Shelter

Union Gospel Mission Twin Cities•Saint Paul, MN

6h•$19 - $21•Onsite

About The Position

UGMTC’s Naomi Family Program (NFP) provides single women or women with child(ren) who are experiencing life challenges with housing, life skills, and spiritual and addiction support in a safe, caring environment. NFP is as 24-hour service facility which has transitional housing rooms and provides temporary shelter for women and children in transition. POSITION SUMMARY: Under regular supervision, this role assures the efficient and smooth operations of the Naomi Family Program by welcoming and signing guests in and out, ensuring completion of forms, and collecting any fees. This role also provides information to guests about any of UGMTC’S programs, policies, and/or behavioral expectations.

Requirements

High school diploma, GED, or equivalent work experience
In-person customer service experience
Ability to work flexible shifts, including holidays and weekends
Requires a minimum of four shifts worked per month
Well-developed interpersonal communication and customer service skills to work effectively with a team, as well as in a wide range of constituencies in a culturally diverse community
Ability to manage financial transactions accurately and with integrity and honesty
Expansive organizational and administrative skills with attention to detail
Proficiently skilled with Microsoft Office applications to enter data, track, compile, and report on program statistics
Ability to read, understand and follow safety and other instructions and procedures
Ability to maintain residents’ confidentiality in accordance with all policies and applicable laws
Committed to engaging with and serving the homeless community
Familiar with conflict prevention, de-escalation, and resolution skills, training provided

Nice To Haves

Experience working with individuals experiencing homelessness, poverty, or addiction (preferred)
Six months of work experience in a human service environment (preferred)

Responsibilities

Performs a wide range of support activities, including answering and directing calls, greeting, and directing visitors, volunteers, and resident guests as well as performing basic office administrative tasks including data entry, mailings, running reports, etc.
Provides information regarding all UGMTC programs including mental health and social worker services, and other needs residents may have
Collects, records, and processes fees for rooms and coordinates room vacancies.
Enters guest and resident information into a database following relevant policies and procedures
Responds to security, health, and safety issues within the residential areas as well as any emergency situations
Monitors the building and grounds through camera systems as well as by walk-throughs to ensure safety of building and all entrances and exits
Documents and maintains accurate information about the activities of program participants
Assist case managers with special events and activities and other duties as needed.
Supports the Christian values and ethics of UGMTC with residents, staff, volunteers, and the community
Participates in UGMTC staff training, employee meetings and other activities