Case Manager Supervisor

Easterseals Louisiana•Shreveport, LA

About The Position

In this role, you will help us achieve our mission to change the way the world defines and views disabilities by making profound, positive differences in people’s lives every day.

Requirements

A Bachelor’s or Master’s Degree in Social Work or Human Service related field (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and vocational rehabilitation) AND eight (8) years of paid post-degree experience in providing support coordination services; two (2) years must be supervisory experience
Must have their own reliable transportation.
Willingness to travel during the day to outlying parishes as required.
Ability to multitask and meet deadlines.
Excellent written and verbal communication skills
Proficiency in the use of Microsoft Office Software (i.e. Word, Excel) and computer literate
Must be a team player.
The employee is regularly required to operate a computer, file and retrieve written documents, and communicate with others on the phone and in person.
The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items.
Ability to move independently within the facility and community.
Must be able to travel and meet with consumers.

Responsibilities

Provide direction and oversight of Behavioral Health Support Coordinators (BHCM) to ensure necessary assessments, legal paperwork, and Individualized Service Recovery Plans (ISRP) are completed according to funding source timelines, and policy timelines, and as assigned.
Provide training and education related to documentation and service delivery expectations for BHCM.
Provide and manage caseload assignments for each BHCM under supervision.
Conduct individual face-to-face sessions with each supervised BHCM to review individual cases regularly.
Routinely evaluate overall performance of assigned BHCMS through employee evaluation tool to assess quality of job performances and need for improvement.
Provide ongoing review, assessment, problem-solving, and feedback regarding the delivery of support coordination services through staff meetings, data/report reviews, formal and informal training, and observation.
Accompany BHCMS on random home and community visits with participants.
At least once per year, complete a written employee evaluation for each assigned BHCM using designated employee assessment tools.
Identify training needs for BHCM (individually and as a group) and arrange for training as indicated.
Teach and monitor the application of person-centered principles and practices.
Review administrative documentation required of each supervised BHCM for completeness and accuracy (i.e. timesheets and mileage reports)
Attend and actively participate in management team meetings.
Maintain and carry an active caseload as needed to manage influxes in participant enrollment and ensure continuity of service delivery.