Case Manager Supervisor

Unity Care NW•Bellingham, WA

About The Position

Our Case Manager Supervisor is responsible for overseeing the day-to-day operations and tasks performed by our Case Managers (CM) and Community Health Workers (CHW) and ensures adequate coverage in all UCNW locations. The Case Manager Supervisor provides leadership and support to both teams.

Requirements

Ability to travel between UCNW locations and within service area for patient outreach.
Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
Possesses a full understanding of all aspects of the profession or trade that are used within UCNW.
Minimum one (1) year of supervisory experience required.
Minimum one (1) year Case Manager, Community Health Worker, or social services experience required.
Ability to work in a fast-paced, community health center environment with frequent interruptions, patient interactions, and occasional emergency situations.
Ability to work outside normal clinic hours periodically, which may include weekends and evenings.
Excellent time management and organizational skills with the ability to meet deadlines and work under pressure with frequent interruptions.
Ability to understand and respond effectively and with sensitivity to a diverse population.
Keyboarding speed of 30-40 wpm and data entry skills; accuracy is essential.

Nice To Haves

Experience working in a community health center and familiarity with social services in Whatcom County, or equivalent relevant lived experience preferred.
Experience mobilizing resources for low-income or underserved populations strongly preferred.
Knowledge of health insurance options including Medicare, Medicaid, private insurance, and managed care programs preferred.
Ability to communicate multilingually, a plus.

Responsibilities

Provides supervision to departmental staff
Manages timesheets and schedules for staff to ensure adequate coverage
Provides support to teams and other departments as needed
Initiates and leads case consults and care coordinator efforts with staff
Supports systems work to strengthen UCNW's care coordination for patients
Leads patient engagement quality improvement efforts, achieves quality performance metrics and document expectations

Benefits

A friendly and collaborative team environment
A competitive compensation package
Loan Repayment Application Opportunities
Employment at UCNW counts towards eligibility for Public Service Loan Forgiveness – details can be viewed at Federal Student Aid.
Medical, dental, & vision insurance
401(k) retirement plan with employer match after 1 year of eligibility
6 paid holidays
Generous paid time off starting at 160 hours accrued in Year 1 of eligibility gradually increasing to 248 hours per year over 10 years
Other paid leaves for Bereavement, Jury Duty & Bone Marrow/Organ Donation
Life/AD&D insurance
Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, and Travel as well as Identity Theft Protection
Flexible Spending Account
Employee Assistance Program
Alternative transportation incentives
Healthy Living reimbursement
Unique programs including Medical Hardship Payroll Loans, Employee Referral Bonuses & Will preparation services
Continuing Education
Reimbursement of WA State license renewal fees