Case Manager - Personal Injury

DK Law - Injury, Accident, and More • Costa Mesa, CA

12h • Onsite

About The Position

We are seeking a compassionate, client-focused Case Manager to guide injured clients through the personal injury claim process and ensure they receive exceptional service at every step. This role requires empathy, strong organizational skills, and the ability to manage medical treatment coordination while maintaining clear, professional communication with clients, providers, and internal teams.

Requirements

• 3+ years of Personal Injury Law experience with a strong focus on medical management and client-facing case handling
• Proven ability to manage large, high-volume caseloads while maintaining accuracy, organization, and client satisfaction
• Strong working knowledge of personal injury medical treatment workflows, including surgical and non-surgical care
• Hands-on experience using CRMs, with Litify experience strongly preferred
• Experience working professionally in a fast-paced environment and supporting or managing a team
• Proficiency in Microsoft Office Suite and personal injury case management software
• Excellent written and verbal communication skills with a polished, professional demeanor
• Initiative-driven, detail-oriented, and able to prioritize competing deadlines effectively

Nice To Haves

• Bilingual (English and Spanish) strongly preferred

Responsibilities

• Oversee a high-volume pre-litigation caseload while ensuring an exceptional client experience throughout the claim process
• Guide injured clients through the personal injury claims process and assist in coordinating appropriate medical care
• Act as a liaison between clients and medical providers, providing clarity on recommended treatment plans and next steps
• Review and summarize medical records and diagnostic reports to assist attorneys in evaluating injury claims and case value
• Maintain accurate, detailed documentation and timely updates within the CRM and case management system, with a strong emphasis on Litify
• Collaborate closely with attorneys, medical teams, and internal departments to move cases forward efficiently
• Provide professional guidance and support to junior team members as needed, contributing to overall team performance
• Role may include other relevant duties as assigned

Benefits

• Firm-paid medical, dental, vision, and life insurance after 60 days
• 401(k) with 3% company match after 1 year
• 2 weeks of PTO after 90 days
• Access to our state-of-the-art on-site gym
• Career pathing and development opportunities
• A passionate, driven team that actually enjoys working together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees