Case Manager ll, Enhanced Care Manager

Family Health Centers of San Diego•San Diego, CA

2d•$29 - $35

About The Position

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Job Description Responsibilities: Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards. Assists in preparing reports as required.- Conducts initial and on-going assessment of client's health and/or support service needs. Sets level of client need. Creates formalized case plans and goals with clients; clients are high-need and require more intense services. Develops a written care-plan with the client, identifying problems and needs. Plan includes areas assessed, intended interventions, and expected results in measurable terms, with short and long term goals. Updates plan as client's needs change. Performs other duties as assigned. Provides therapeutic interventions to clients. Provides intensive individual support to high need clients. Support may include providing therapeutic interventions, providing internal and community services referrals, and more intensive support may include accompanying clients to housing services, appointments, social services, etc. Focus on medical adherence, support, and appointments designed to maintaining necessary care.

Requirements

3 years of work experience providing human services to high risk, medically underserved, disabled populations, and/or relevant community health populations required.
Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required.
For the AOD Services Department (159) Only: Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training required.
Traveling between sites and other locations is occasionally required.
Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
An acceptable driving record is also required.
California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.
Reasonable accommodation may be provided on a case-by-case basis.
Mileage and other reimbursement governed by policy.
Ability to work well in both a team-based environment and independently.
Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
Basic counseling skills, such as reflecting, active listening, and paraphrasing.
Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.
Demonstrated ability to be culturally sensitive and respect diversity.
Excellent interpersonal and customer service skills.
Excellent written and verbal communication skills.
Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.

Nice To Haves

Master's degree in relevant field preferred.
Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations.

Responsibilities

Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
Assists in preparing reports as required.
Conducts initial and on-going assessment of client's health and/or support service needs.
Sets level of client need.
Creates formalized case plans and goals with clients; clients are high-need and require more intense services.
Develops a written care-plan with the client, identifying problems and needs.
Plan includes areas assessed, intended interventions, and expected results in measurable terms, with short and long term goals.
Updates plan as client's needs change.
Performs other duties as assigned.
Provides therapeutic interventions to clients.
Provides intensive individual support to high need clients.
Support may include providing therapeutic interventions, providing internal and community services referrals, and more intensive support may include accompanying clients to housing services, appointments, social services, etc.
Focus on medical adherence, support, and appointments designed to maintaining necessary care.