CASE MANAGER - INTENSIVE OUTPATIENT PROGRAM

Natsu Healthcare•Tooele, UT

About The Position

Nat-Su Behavioral Health is seeking a full-time Support Staff III / Case Manager to support our Intensive Outpatient Program. This role works directly with clients to provide case management services, peer support, and skill development while ensuring continuity of care and coordination with internal teams and external partners. The position includes weekly travel to the Skull Valley Reservation, medication distribution, transportation, and active participation in the therapeutic community.

Requirements

CCM (Certified Case Manager) certification required
High school diploma or equivalent required
Previous case management or closely related experience required
Valid driver’s licenserequired
Peer Support Specialist Certification required within 90 days of employment if not previously obtained

Nice To Haves

Experience working with Medicaid programs preferred
Background in substance use treatment or behavioral health settings preferred
Proficiency with electronic health records (EHR) systems and Microsoft Office applications
Strong interpersonal skills and ability to work collaboratively with clients, staff, and community partners
Ability to respond appropriately and effectively in crisis situations
Proficient oral and written communication skills
Ability to maintain confidentiality and comply with all privacy regulations
Ability to work independently with minimal supervision

Responsibilities

Travel to the Skull Valley Reservation weekly providing case management services
Develop, implement, and monitor individualized case management plans in collaboration with clients, therapists, physicians, and support networks to address client’s needs and goals
Serve as a point of contact between clients and their social, legal, medical, and professional support systems
Support clients with medical, legal, educational, and employment-related appointments and relay relevant information tomedical orclinical staff
Assist clients in developing independent living and life skills appropriate to their phase of treatment
Provide crisis intervention as needed
Maintain presence in therapeutic community (TC) groups
Follow facility schedules, enforce boundaries, and promote a safe and supportive environment
Promotes integration of services for clients including behavioral health care and long-term services and supports to enhance the continuity of care
Uses motivational interviewing to educate, support,and motivate change
Works to create and maintain community partnerships
Attend all mandatory staff meetings
Dispense medications at designated medication times in accordance with policy
Record new client medications in the Notation Matrix
Transport clients to appointments and program activities as required
Update client calendars with appointments
Complete daily documentation in the Electronic Medical Record (EMR)
Assist with intake and discharge processes
Obtain and maintain appropriate releases of information in compliance with HIPAA and CFR 42 & 45
Collaborate with outside agencies to connect clients with employment, education, housing, healthcare, and community resources
Perform other duties as assigned