Intensive Case Manager (ICM)
About The Position
Looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? As an Intensive Case Manager, you will provide essential services and ensure that we deliver quality care to the individuals we serve. Provide support to the individual, family, and treatment process by coordinating a variety of service activities while assisting individuals to develop self-identified goals.Develop Individual Service Plans (ISPs) for individuals receiving program services and monitor the plan through treatment reviews.Meet with individuals receiving services, family, and/or other pertinent persons involved in the individual’s life, with regular face-to-face visits and phone contact.Present available treatment services for use by the individuals and/or family members, review ongoing treatment needs and services, and assist with the stabilization of the individual and/or family after a crisis.Participate in rotational on-call system providing emergency coverage and crisis intervention support.Notify and review situations with the appropriate leadership and other staff members as warranted.Maintain current and complete records and reports, including weekly billing packet, in accordance with corporate and regulatory standards.Document services provided, ensuring that the individuals and/or family members sign off on records and reports.Maintain service need reports and treatment reviews in accordance with program, state, and local mental health standards and regulations, providing such documents to the supervisor.Assist with admission process if required. Assist with all legal, licensing, regulatory, and certification activities as needed.
Requirements
- Bachelor’s degree in the Human Services field with major course work in: sociology, social work, psychology gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling or education. Or is a Registered Nurse.
- Must live within 30 minutes of Bethlehem, PA.
- Valid driver's license in good standing with car registration and auto insurance required.
- Must be willing to transport clients, as needed.
- Self-motivated and detail-oriented with ability to multi-task.
- Ability to handle crisis situations and exercise sound judgment.
- Adaptable with ability to problem-solve.
Nice To Haves
- One year of related experience preferred.
Responsibilities
- Provide support to the individual, family, and treatment process by coordinating a variety of service activities while assisting individuals to develop self-identified goals.
- Develop Individual Service Plans (ISPs) for individuals receiving program services and monitor the plan through treatment reviews.
- Meet with individuals receiving services, family, and/or other pertinent persons involved in the individual’s life, with regular face-to-face visits and phone contact.
- Present available treatment services for use by the individuals and/or family members, review ongoing treatment needs and services, and assist with the stabilization of the individual and/or family after a crisis.
- Participate in rotational on-call system providing emergency coverage and crisis intervention support.
- Notify and review situations with the appropriate leadership and other staff members as warranted.
- Maintain current and complete records and reports, including weekly billing packet, in accordance with corporate and regulatory standards.
- Document services provided, ensuring that the individuals and/or family members sign off on records and reports.
- Maintain service need reports and treatment reviews in accordance with program, state, and local mental health standards and regulations, providing such documents to the supervisor.
- Assist with admission process if required.
- Assist with all legal, licensing, regulatory, and certification activities as needed.
Benefits
- Full compensation/benefits package for employees working full-time.
- 401(k) with company match.
- Paid time off and holiday pay.
- Complex work adding value to the organization’s mission alongside a great team of co-workers.
- Enjoy job security with nationwide career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
