Case Manager III

St Vincent De Paul Cares•Orlando, FL

3h•Onsite

About The Position

The Case Manager III will provide specialized case management to veterans recovering from chronic, severe and multiple problems such as substance abuse and/or mental illnesses and develops and implementing supportive services and programs to assist clients in achieving greater self-determination, self-sufficiency and permanent housing.

Requirements

Able to speak, write and understand English
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
Flexible work schedule including evenings, nights, weekends and holidays
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
Mission driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values
This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. https://info.flclearinghouse.com [https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&reserved=0]
Possess basic knowledge of homelessness, severe and persistent mental illness and substance abuse
Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
Ability to form partnerships in the community and seek out community resources
Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
Bachelor's Degree in social work and/or experience (work, life or volunteer) in social services

Nice To Haves

Veterans preferred

Responsibilities

Provide orientation to the facility, its rules and regulations included in its Living Agreement
Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals
Design and carry out a Service Plan for each household
Meet twice monthly to monitor progress daily and maintain accurate documentation of progress towards goals and services provided
Schedule and help conduct monthly group sessions to discuss common or shared problems, concerns or issues
Be knowledgeable of veterans’ benefits and community resources to facilitate off-site referrals
Organize on-site programs, classes, workshops and social activities, including: substance abuse meetings such as AA, NA, CA; presentations by employers, vocational school educators and others to assist with interview skills, resumes and job placement; informational talks by low-income housing program facilitators, money management experts and home maintenance professionals
Enlist senior veteran clients, former veteran clients and members of veterans’ associations to serve as peer mentors to encourage and guide new clients individually or in groups
Develop and maintaining a six-month Aftercare Program for graduates, setting up a schedule for regular contacts to assure they are well-connected with community resources, are living in stable environments, maintaining clean and sober lives, have jobs or income and have successfully reentered society
Develop an Outreach Program to solicit participation in the Center of Hope programs through visits to church groups, homeless shelters, substance abuse clinics, as well as local jails and the SVdP CARES Food Center
Periodically inspect client rooms for cleanliness
Monitor the evening meals
Post information relative to job skills, housing, social events on the bulletin board
Assign and monitor client chores and volunteer hours
Organize and conduct client satisfaction surveys and perform other duties relative to the position including typing, filing, answering telephones, etc.
Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population
Enforce program rules and procedures to ensure compliance
Provide client access to services and community resources as needed
Facilitate the move to transitional and/or permanent, independent housing, when appropriate
Facilitate groups